At a Glance
- Tasks: Help customers get back on the road by diagnosing and fixing vehicle issues.
- Company: Join Green Flag, a leading name in roadside assistance with a customer-first approach.
- Benefits: Earn up to £44,000 OTE, enjoy generous holidays, and access great discounts.
- Why this job: Make a real difference in people's lives while enjoying a flexible work-life balance.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 37000 - 44000 £ per year.
Earn up to £44,000 OTE with a £37,000 base salary.
Plus 9% pension, plus Benefits
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.
What you\\\’ll be doing
This is a permanent role based around
- Slough
- Marlow
- Reading
- Bracknell
- Newbury
- Basingstoke
- Fleet
- Aldershot
- Guildford
- Woking
- Godalming
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\\\’s vehicles make getting from A to B that much easier, whether that\\\’s to do the weekly shop, the school run or to get away on a staycation, it\\\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\\\’s where you\\\’ll come in. You\\\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you\\\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\\\’re delighted to feature as one of the UK\\\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\\\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Roadside Patrol employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol
✨Tip Number 1
Get to know the company! Research Green Flag and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with vehicle repairs, brush up on your knowledge and hands-on experience. Being able to demonstrate your expertise can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Green Flag family.
We think you need these skills to ace Roadside Patrol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping customers and getting them back on the road.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the motor repair industry. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Brush up on your technical knowledge related to vehicle maintenance. Be ready to discuss common issues like tyre changes or battery replacements, and how you would handle them in real-life scenarios. This shows you're not just a candidate, but someone who can genuinely help customers.
✨Show Empathy
Since you'll be dealing with stressed customers, it's crucial to demonstrate empathy during the interview. Share examples of how you've helped others in tough situations, highlighting your ability to put customers at ease and ensure they feel supported.
✨Understand the Company Culture
Familiarise yourself with DLG's values and mission. They emphasise customer-centric service and inclusivity, so be prepared to discuss how your personal values align with theirs. This will show that you're not just looking for a job, but a place where you can thrive.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in this position. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.