Roadside Patrol

Roadside Patrol

Woking Full-Time 37000 - 44000 £ / year (est.) No home office possible
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Direct Line Group Careers

At a Glance

  • Tasks: Help stranded drivers get back on the road with your technical skills and empathy.
  • Company: Join Green Flag, a leading name in roadside assistance with a focus on customer care.
  • Benefits: Earn up to £44,000 OTE, enjoy generous holidays, and access great discounts.
  • Why this job: Make a real difference in people's lives while enjoying a flexible work-life balance.
  • Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
  • Other info: Be part of an inclusive team that values diversity and personal growth.

The predicted salary is between 37000 - 44000 £ per year.

Earn up to £44,000 OTE with a £37,000 base salary.

Plus 9% pension, plus Benefits

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What you\’ll be doing

This is a permanent role based around

Slough

Marlow

Reading

Bracknell

Newbury

Basingstoke

Fleet

Aldershot

Guildford

Woking

Godalming

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.

We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.

What you\’ll need

  • To be 21 years or over for insurance purposes
  • A current Category B driving licence is necessary
  • NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
  • Demonstrate empathy and a desire to always achieve the correct outcome.
  • Experience of the Motor Repair industry
  • Experience of lone working (desirable)
  • Utilise and apply up-to-date vehicle repair techniques.
  • Display and utilise best practice and first-class Health & Safety behaviours.
  • Collaboration with dispatch team to improve the customer claims journey.
  • Use self-initiative.

Benefits

We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you

#LI-LC1

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Roadside Patrol employer: Direct Line Group Careers

At Direct Line Group, we pride ourselves on being an exceptional employer, offering a competitive salary of up to £44,000 OTE and a comprehensive benefits package that includes a 9% pension contribution and generous holidays. Our inclusive work culture fosters personal growth and flexibility, allowing you to balance your professional and personal life while making a meaningful impact in the lives of our customers across the Slough area and beyond.
Direct Line Group Careers

Contact Detail:

Direct Line Group Careers Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Roadside Patrol

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on Green Flag and DLG. Understand their values and how they put customers first. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice makes perfect! Think about common interview questions related to roadside assistance and vehicle maintenance. Prepare your answers, but keep them natural. We want you to sound confident and knowledgeable, not like you’re reading from a script!

✨Tip Number 3

Show off your skills! If you have experience in the motor repair industry, share specific examples of how you've solved problems or helped customers in the past. This will demonstrate your technical knowledge and empathy, which are key for this role.

✨Tip Number 4

Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or what a typical day looks like for a Roadside Patrol. This shows your enthusiasm and helps you figure out if it’s the right fit for you. And remember, apply through our website for the best chance!

We think you need these skills to ace Roadside Patrol

Technical Knowledge
Vehicle Repair Techniques
Empathy
Problem Diagnosis
Health & Safety Awareness
Collaboration
Self-Initiative
Experience in Motor Repair Industry
Lone Working Experience
Customer Service Skills
Adaptability
Time Management

Some tips for your application 🫡

Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you genuinely care about helping customers and getting them back on the road. Share any relevant experiences that highlight your passion for the motor repair industry!

Tailor Your CV: Make sure your CV is tailored to the Roadside Patrol position. Highlight your technical skills, experience in the motor repair industry, and any relevant qualifications. We love seeing how your background aligns with what we’re looking for!

Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter and Green Flag!

How to prepare for a job interview at Direct Line Group Careers

✨Know Your Stuff

Make sure you brush up on your technical knowledge related to vehicle maintenance. Be ready to discuss common issues like tyre repairs or battery changes, and how you would handle them in real-life scenarios. This will show that you're not just a candidate, but someone who can genuinely help customers get back on the road.

✨Show Empathy

Since you'll be dealing with stressed customers, it's crucial to demonstrate empathy during your interview. Share examples of how you've helped others in tough situations, whether in a previous job or personal experience. This will highlight your ability to connect with customers and provide reassurance when they need it most.

✨Be Ready for Scenario Questions

Prepare for scenario-based questions that test your problem-solving skills. Think about how you would approach different breakdown situations and what steps you would take to resolve them. Practising these scenarios will help you articulate your thought process clearly during the interview.

✨Understand the Company Culture

Familiarise yourself with Direct Line Group's values and commitment to inclusivity. Be prepared to discuss how your own values align with theirs. Showing that you understand their culture and are excited about being part of a diverse team will set you apart from other candidates.

Roadside Patrol
Direct Line Group Careers
Location: Woking
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