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- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: DLG is a leading company focused on customer satisfaction and innovative services.
- Benefits: Enjoy a competitive salary, generous holidays, and perks like 50% off insurance and an EV car scheme.
- Other info: Work from home with a Green Flag vehicle and choose your overtime hours.
- Why this job: Experience a fulfilling role with variety, flexibility, and a supportive work culture that values diversity.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance preferred.
The predicted salary is between 32000 - 44000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.
What you\’ll be doing
This is a permanent role in Gillingham, Sittingbourne, Canterbury, Ramsgate, Dover, Folkestone, Ashford, Maidstone, Hastings, Royal Tunbridge Wells
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
- Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Roadside Mechanic employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the common issues that drivers face on the road, such as flat tyres or running out of fuel. Being able to discuss these scenarios during your interview will show that you understand the role and are prepared for the challenges.
✨Tip Number 2
Highlight any experience you have in lone working or customer service. This role requires you to work independently while also providing reassurance to customers, so demonstrating your ability to handle both aspects will set you apart.
✨Tip Number 3
Research Green Flag and their values. Understanding their commitment to customer service and safety will help you align your answers with their expectations during the interview process.
✨Tip Number 4
Prepare questions to ask at the end of your interview. Inquiring about training opportunities or how the team collaborates can show your enthusiasm for the role and your desire to grow within the company.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your empathy towards customers and your ability to diagnose and resolve vehicle issues efficiently. Show enthusiasm for being part of a team that prioritises customer satisfaction.
Highlight Relevant Experience: In your application, detail any previous roles where you worked independently or in a similar capacity. Discuss specific instances where you successfully resolved breakdowns or provided excellent customer service, as this will demonstrate your capability for the role.
Showcase Your Soft Skills: Don’t forget to mention your soft skills, such as communication and collaboration with dispatch teams. These are crucial for improving the customer claims journey and ensuring a smooth operation, which is key to the role at DLG.
How to prepare for a job interview at Direct Line Group Careers
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in vehicle maintenance. Highlight any specific repairs you've successfully completed and how you diagnosed issues in the past.
✨Demonstrate Empathy
Since the role involves assisting customers during stressful situations, it's crucial to show that you understand their concerns. Share examples of how you've provided excellent customer service in previous roles.
✨Familiarise Yourself with Health & Safety Practices
Make sure you understand best practices in health and safety within the motor repair industry. Be ready to discuss how you prioritise safety while working alone or in challenging conditions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to use self-initiative to resolve a customer's issue and be ready to explain your thought process.