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- Tasks: Help customers with vehicle issues, ensuring they can continue their journey confidently.
- Company: Join Green Flag, a leader in roadside assistance, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and discounts on insurance and travel.
- Why this job: Experience variety and fulfilment while making a real difference in people's lives.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance.
- Other info: Work four days a week with optional overtime and start your day from home.
The predicted salary is between 36000 - 60000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.
This is a permanent role based in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead, and Chertsey. You will work 40 hours over four days a week, with shifts between 7am and 8pm, Monday to Sunday. Overtime is available and optional.
We provide a Green Flag vehicle, and your day starts from your home. Your role involves assisting customers by diagnosing and resolving vehicle issues such as fuel problems, tyre repairs or replacements, and battery issues, ensuring they can continue their journey with confidence. You will carry a full kit to help get vehicles back on the road efficiently.
Compensation
Up to £40,000 base salary depending on experience, with an OTE of £44,000-£48,000, plus a 9% employer-contributed pension and overtime opportunities.
What you’ll need
- Be 21 years or over for insurance purposes
- A current Category B driving licence
- NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred)
- Empathy and a commitment to achieving the right outcome
- Experience in the motor repair industry
- Experience working alone (desirable)
- Knowledge of current vehicle repair techniques
- Adherence to best practices and health & safety standards
- Ability to collaborate with dispatch teams to improve customer experience
- Self-initiative and proactive attitude
Benefits
- 9% employer-contributed pension
- 50% discount on home, motor, and pet insurance, plus free travel insurance and breakdown cover
- Optional health and dental insurance
- Electric vehicle leasing scheme
- Generous holiday allowance
- Buy as you earn share scheme
- Employee discounts and cashback
- And more
Our benefits support your work-life balance, flexibility, and personal growth, recognizing the whole you beyond just your salary.
Be yourself
Direct Line Group is committed to diversity and inclusion. We are proud to be one of the UK's Top 50 Inclusive Employers. We welcome applications from all backgrounds and are happy to make adjustments during the recruitment process. If you need support, contact our recruitment team.
Roadside Mechanic employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the latest vehicle repair techniques and tools. Being knowledgeable about current practices will not only boost your confidence but also impress the hiring team at Green Flag.
✨Tip Number 2
Showcase your customer service skills during any interactions. Since the role involves assisting customers in stressful situations, demonstrating empathy and a commitment to resolving their issues will set you apart.
✨Tip Number 3
Network with current or former employees of Green Flag. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your experience working independently. Highlighting your ability to manage tasks on your own will resonate well with the team, as this role requires self-initiative and a proactive attitude.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications like NVQ Level 2 in light vehicle maintenance and specific skills related to diagnosing and resolving vehicle issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and commitment to customer service. Mention how your proactive attitude and ability to work independently make you a great fit for the Roadside Mechanic role.
Highlight Relevant Experience: In your application, detail your previous roles and responsibilities that align with the job description. Include examples of how you've successfully resolved vehicle issues or improved customer experiences in past positions.
Showcase Your Knowledge: Demonstrate your understanding of current vehicle repair techniques and health & safety standards. This can set you apart from other candidates and show that you're well-prepared for the role.
How to prepare for a job interview at Direct Line Group Careers
✨Show Your Technical Skills
Be prepared to discuss your experience in diagnosing and resolving vehicle issues. Bring examples of past repairs you've successfully completed, as this will demonstrate your technical knowledge and problem-solving abilities.
✨Emphasise Customer Service
Since the role involves assisting customers during stressful breakdown situations, highlight your empathy and commitment to providing excellent customer service. Share any relevant experiences where you went above and beyond for a customer.
✨Demonstrate Your Independence
As the job may require working alone, be ready to discuss your ability to manage tasks independently. Provide examples of how you've successfully worked solo in previous roles, showcasing your self-initiative and proactive attitude.
✨Familiarise Yourself with Health & Safety Standards
Understanding and adhering to health and safety standards is crucial in this role. Be prepared to discuss your knowledge of these practices and how you ensure safety while performing repairs, which will show your professionalism and responsibility.