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- Tasks: As a Roadside Mechanic, you'll diagnose and fix vehicle issues on the go.
- Company: Join Green Flag, a leader in roadside assistance, dedicated to customer satisfaction.
- Benefits: Enjoy flexible hours, generous holidays, and a 9% employer pension contribution.
- Why this job: Experience variety in your work while making a real difference for customers.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance.
- Other info: Work from home with a company vehicle and choose your overtime.
The predicted salary is between 28800 - 48000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
This is a permanent role in Stratford, East Ham, Woodford, Chigwell, Dagenham, Rainham, Romford, Gray's, Southend on Sea, Basildon, Rayleigh, Chelmsford, Brentwood, Harlow, Bishops Stortford and Braintree. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you’ll need:
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Mechanic employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where the role is based, such as Stratford and East Ham. Knowing the local area can help you understand potential challenges you might face on the job, and it shows your commitment to the position.
✨Tip Number 2
Brush up on your technical skills related to light vehicle maintenance. Being able to demonstrate your knowledge of current repair techniques during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in the motor repair industry, especially any instances where you've worked alone. This will highlight your ability to handle situations independently, which is crucial for a roadside mechanic.
✨Tip Number 4
Showcase your empathy and customer service skills. Since you'll be dealing with stressed customers, being able to convey understanding and reassurance can make a significant difference in your application.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your empathy towards customers and your ability to diagnose and resolve vehicle issues efficiently. This is your chance to show your personality and passion for the job.
Highlight Relevant Experience: In your application, be sure to detail any previous experience with lone working and how you have successfully collaborated with teams in the past. This will demonstrate your ability to work independently while still being a team player.
Showcase Health & Safety Awareness: Given the nature of the role, it's important to mention your commitment to health and safety practices. Provide examples of how you've applied best practices in previous roles to ensure a safe working environment.
How to prepare for a job interview at Direct Line Group Careers
✨Showcase Your Technical Skills
As a Roadside Mechanic, your technical knowledge is crucial. Be prepared to discuss your experience with vehicle repairs, including specific examples of problems you've diagnosed and resolved. This will demonstrate your capability and confidence in handling various breakdown situations.
✨Emphasise Customer Service
DLG values putting customers at the heart of their services. During the interview, highlight your ability to empathise with customers and provide reassurance during stressful situations. Share examples of how you've successfully communicated with clients in the past.
✨Demonstrate Adaptability
The role involves working in various locations and adapting to different situations. Discuss your experience with lone working and how you manage challenges independently. This will show that you're self-sufficient and can handle the demands of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common roadside issues and how you would approach them. Practising these scenarios will help you articulate your thought process clearly during the interview.