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- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: DLG is a leading company focused on customer service and employee satisfaction.
- Benefits: Enjoy a competitive salary, generous holidays, and perks like 50% off insurance and an EV car scheme.
- Why this job: Experience variety in your work while making a real difference in people's lives every day.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 or similar in vehicle maintenance.
- Other info: Work from home with flexible shifts and opportunities for overtime.
The predicted salary is between 28800 - 48000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you’ll need:
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Mechanic employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where you'll be working, such as Epsom and Brixton. Understanding the local roads and common vehicle issues in these areas can give you an edge when discussing your experience during the interview.
✨Tip Number 2
Brush up on your technical knowledge related to light vehicle maintenance. Being able to confidently discuss recent advancements or techniques in vehicle repair will demonstrate your commitment to staying current in the industry.
✨Tip Number 3
Showcase your customer service skills during any interactions with the recruitment team. Since empathy and achieving the correct outcome for customers are key aspects of the role, sharing examples of how you've successfully handled customer interactions can set you apart.
✨Tip Number 4
Network with current or former employees of Green Flag if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your empathy towards customers and your commitment to providing excellent service, as these qualities are essential for a Roadside Mechanic.
Showcase Relevant Experience: In your application, detail any previous roles where you worked independently or in a similar environment. Highlight your ability to diagnose vehicle issues and apply up-to-date repair techniques, as this will demonstrate your readiness for the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the automotive industry.
How to prepare for a job interview at Direct Line Group Careers
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in vehicle maintenance. Highlight specific examples of repairs you've successfully completed, especially those relevant to the role, such as tyre changes or battery replacements.
✨Demonstrate Empathy and Customer Focus
Since the role involves assisting customers during stressful breakdown situations, it's crucial to convey your ability to empathise with their concerns. Share instances where you've gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Health & Safety Practices
Understanding and adhering to health and safety regulations is vital in this role. Be ready to discuss best practices you've implemented in previous positions to ensure a safe working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about how you would diagnose and resolve common issues on the road, and be ready to explain your thought process clearly.