Property Claims Adjuster - Disaster, Recovery & Restoration

Job title- Property Claims Adjuster – Disaster, Recovery & Restoration

Location – Glasgow and Leeds Hybrid

Time Type – Permanent

Let’s be brilliant for our customers

Join our Disaster, Recovery & Restoration (DR&R) team as a Property Claims Adjuster, where you\’ll leverage your expertise to deliver seamless DR&R solutions, shaping unforgettable customer experiences while shaping the future of insurance.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office .

What you’ll be doing

Reporting directly to the Technical Property Team Manager you\’ll

• Provide technical handling and oversight of claims involving Disaster, Recovery & Restoration (DR&R) activities.

• Manage all DR&R claims, including standard and complex Home & Commercial cases, within your authority or on referral.

• Ensure cost control and deliver exceptional customer experiences.

• Apply technical oversight to DR&R activities and challenge suppliers where necessary.

• Maintain tasks within agreed service level agreements (SLAs) to support departmental and business objectives.

• Collaborate with the Property Team and Loss Adjusters to deliver optimal DR&R solutions.

• Accurately document all claim information onto applicable systems.

• Identify and manage complaints, escalating trends and opportunities for improvement.

• Take ownership of risks in compliance with regulatory requirements and the company’s risk framework.

What you’ll need

• Strong technical knowledge of property insurance claims handling, including Disaster, Recovery & Restoration activities.

• A background in loss adjusting or commercial and domestic claims handling.

• Knowledge of Health and Safety procedures, specifically related to Asbestos and Mould remediation.

• BDMA Accreditation or a background in building restoration (desirable).

• Expertise in building and content scoping for claims.

Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• Generous holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance, plus Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours (Monday to Friday, 9am to 5pm)

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