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For Companies At a Glance
- Tasks: Help pet owners navigate claims with empathy and professionalism.
- Company: Join a leading insurance company known for its inclusive culture.
- Benefits: Enjoy a competitive salary, generous holiday, and discounts on insurance.
- Why this job: Make a difference in pet owners' lives while developing your skills.
- Qualifications: Customer service experience and a passion for pets are a plus.
- Other info: Flexible hybrid working and a supportive team environment await you.
The predicted salary is between 24570 - 27300 £ per year.
Overview
Pet Claims Advisor
Bristol – Hybrid (2 days a week in the office)
Full Time, 37.5 hours a week
Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits.
What you\’ll be doing
In this role, you’ll handle calls from both customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s unique needs. You\’ll manage pet claims and guide customers through what can often be a stressful process, providing empathetic and professional support. You’ll assess claims from registration through to settlement, make fair and informed decisions based on policy coverage and veterinary information, and provide clear updates to manage customer expectations.
What we\’re looking for
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Office Applications.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- Knowledge of pet insurance, veterinary terminology, or experience in a related field (e.g., animal care, veterinary admin) would be an advantage but is not essential—we’ll provide training.
Hours
37.5 hours, Monday to Friday 8am to 6pm- shifts will be within these hours.
Benefits
- 9% employer contributed pension
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Save as you earn
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Pet Claims Advisor employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct Line Group. Understand their values, culture, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and your ability to handle stressful situations, as these are key for the Pet Claims Advisor role.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and communication skills. Share examples of how you've helped customers in the past, especially in challenging situations. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Pet Claims Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Pet Claims Advisor role!
Show Your Empathy: Since you'll be dealing with pet owners during stressful times, it’s important to convey your empathetic nature in your application. Share examples of how you've provided support in previous roles to show us you’re the right fit.
Highlight Your IT Skills: Mention any experience you have with software like Microsoft Office or other digital tools. We value tech-savvy candidates who can handle online tasks efficiently, so don’t hold back on showcasing your skills!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Familiarise yourself with pet insurance and veterinary terminology. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers. Brush up on common claims processes and be ready to discuss how you would handle specific scenarios.
✨Show Empathy
As a Pet Claims Advisor, you'll be dealing with customers who may be stressed about their pets. Practice demonstrating empathy in your responses during the interview. Use examples from past experiences where you provided excellent customer service or handled difficult situations with care.
✨Highlight Team Spirit
This role requires a strong team player attitude. Be prepared to share examples of how you've collaborated with colleagues in previous jobs. Discuss any proactive steps you took to support your team and how you can contribute to a positive work environment.
✨Tech Savvy is Key
Since the job involves handling digital tasks, make sure to mention your IT skills. If you have experience with Microsoft Office or similar software, talk about it! You could even mention any innovative ideas you have for improving customer interactions through technology.
