At a Glance
- Tasks: Be the friendly face of our Auto Services, helping customers through their vehicle repairs.
- Company: Join a forward-thinking company dedicated to customer satisfaction and innovation.
- Benefits: Enjoy great perks like discounts, health insurance, and an EV car scheme.
- Other info: Exciting career growth opportunities in a rapidly evolving industry.
- Why this job: Make a real difference in customer experiences while thriving in a dynamic environment.
- Qualifications: 1+ years in customer service and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Full Time Perm role - 45 hours. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive.
What you’ll be doing:
- As a CSA/Office Administrator, you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework.
- You will be accountable for your individual performance and also contributing to site performance.
What you’ll need:
- This role is 5 days a week, Monday to Friday, 45 hours a week reporting to the Office Manager.
- You should have previous experience in a similar role with at least 1+ years of experience in a customer service role.
- Health and Safety and working to industry standards is important to us. We always ensure our teams and customers' safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Benefits:
- 9% employer contributed pension.
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer.
Customer Service Assistant in Perth employer: Direct Line Group Careers
At DLG, we pride ourselves on being an excellent employer, offering a vibrant work culture where customer satisfaction is at the forefront of our mission. As a Customer Service Assistant in our Auto Services team, you'll benefit from a supportive environment that fosters personal and professional growth, alongside competitive perks such as a generous pension scheme, employee discounts, and an innovative EV car leasing programme. Join us to be part of a dynamic team dedicated to delivering high-quality service while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Perth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and its Auto Services. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about how you can demonstrate your experience in handling customer queries. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your interest in joining our awesome team at DLG Auto Services.
We think you need these skills to ace Customer Service Assistant in Perth
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you’re a perfect fit for the role.
Be Enthusiastic!:We love enthusiasm! Let your passion for customer service shine through in your application. A positive attitude can really make you stand out, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about how you’ve handled difficult customers or resolved issues efficiently, as this will show your potential employer that you can thrive in a busy environment.
✨Familiarise Yourself with the Company
Do some research on DLG and their Auto Services team. Understand their mission and values, and be prepared to discuss how you can contribute to delivering high-quality repairs and excellent customer service. This shows you’re genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions during the interview. Think about situations where you had to identify and manage risks or meet service level agreements. Practising your responses will help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Show Enthusiasm and Positivity
As the role requires an upbeat attitude, make sure to convey your enthusiasm for the position. Smile, maintain eye contact, and express your excitement about the opportunity to work in a dynamic environment. A positive attitude can make a lasting impression!
