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- Tasks: Lead a dynamic team in personal injury litigation, driving performance and client satisfaction.
- Company: Join DLG, a forward-thinking law firm focused on empathy and expertise.
- Benefits: Enjoy a competitive salary, generous holidays, and a hybrid working model.
- Why this job: Make a real difference in clients' lives while developing your leadership skills.
- Qualifications: Experience in personal injury claims and team management is essential.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.
The role
The role
We have an exciting opportunity for an experienced Team Leader to join our Personal Injury and Motor Litigation team, on a full-time and permanent basis. This position can be based from either central Bromley or Leeds offices.
What you will be doing
- Accountable for continuously driving performance in the team by setting and delivering on appropriate operational and financial targets and monitoring progress towards those targets.
- Ensure the team meet KPI and audit targets.
- Manage resources across the teams to ensure optimum workloads for all staff and to meet budgetary requirements.
- Manage process adherence and process improvement.
- To support the development of the department best practice and the client experience through continuous improvement initiatives.
- Provide leadership and direction regarding personal injury claims handling strategy.
- Drive efficiencies and ensure costs are suitably controlled.
- Ensure the provision of expert, ethical and pragmatic advice and support to clients.
- Ensure that client satisfaction and complaints are monitored and tracked on a regular basis and is utilised to drive improvements.
- Ensure that the client experience is central to team activity, supporting fair and effective decision-making.
- Ensure the team meets the requirements of DLG Legal Services risk framework and the wider Direct Line Group risk framework.
- Work with the COFA and COLP to ensure the business operates in line with all legal and regulatory expectations.
- Drive a high performance, positive culture and behaviours in line with company values.
- Set the example by modelling positive behaviours, continuous improvement principles and effective problem solving.
- To build and maintain relationships within the department and in working with other individuals and departments across the business as well as maintaining a good working relationship with the wider Direct Line Group, suppliers and other external organisations.
- Ensure individuals in the team are motivated and appropriately trained, working with the Professional Development Manager to address any knowledge/training requirements.
- Develop self in order to maximise personal contribution to the role and to the wider business.
Who we are looking for
- Experience of handling personal injury claims
- Experience of managing a team of technical specialist
- A good understanding of relevant law and legal processes
Working Hours: 35 hours Monday- Friday
Home Working: 3 days from home / 2 days from Bromley or Leeds office
Contract: Permanent
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- Up to 10% Annual performance-based bonus
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Ways of Working: Our hybrid model offers a \”best of both worlds\” approach. When you\\\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\\\’re delighted to feature as one of the UK\\\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\\\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-PK1 #LI-Hybrid
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Personal Injury Litigation Team Leader employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Litigation Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who work at DLG or similar firms. A friendly chat can open doors and give you insider info on the team culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on personal injury claims and the latest legal trends. We want you to show off your expertise and passion for the role, so think about how your experience aligns with DLG's values and mission.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be ready to discuss how you can drive performance and improve client experiences. DLG is all about putting customers first, so come prepared with examples of how you've done this in your previous roles.
We think you need these skills to ace Personal Injury Litigation Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for personal injury law shine through. We want to see that you genuinely care about helping clients through tough times, so share any relevant experiences that highlight your commitment.
Tailor Your CV: Make sure your CV is tailored to the role of Team Leader in Personal Injury Litigation. Highlight your leadership experience and any specific achievements in managing teams or improving processes. We love seeing how you've made a difference!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Make sure you brush up on personal injury claims and relevant legal processes. DLG is looking for someone with experience, so be ready to discuss your past cases and how you've handled them.
✨Show Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've driven performance and improved team dynamics in previous roles.
✨Emphasise Client-Centric Approach
DLG values customer satisfaction, so be prepared to talk about how you've ensured a positive client experience in your past positions. Share specific instances where you've gone above and beyond for clients.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to make tough calls or implement process improvements, and be ready to discuss the outcomes.
