Operational MI Analyst

Locations Available: Bristol, London, Leeds

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you'll be Doing

The Operational MI Analyst is responsible for designing, building, and continuously improving MI and data solutions that support operational performance. The role focuses on automating data flows, strengthening data architecture and governance, and applying advanced analytics techniques, for example machine learning, to deliver forecasting and insight that drive effective decision-making across the operational area.

Key Accountabilities

• Build, enhance, and automate operational MI dashboards, reports, and data products to provide timely, accurate, and actionable insight.
• Develop robust data pipelines and models that reduce manual effort and improve data quality, consistency, and reliability.
• Partner with a range of other business areas, including product/platform, trading and technology teams to ensure data architecture is fit for purpose and end to end customer outcomes are visible and analysed.
• Implement appropriate data governance, controls, and documentation to ensure accuracy, traceability, and compliance.
• Design, build, and deploy predictive and forecasting models using AI and machine learning techniques to support capacity planning, demand forecasting, and operational decision-making.
• Translate complex data and analytical outputs into clear insights and recommendations for operational leaders.
• Continuously identify opportunities to improve MI, analytics capability, and the use of data across the operational function.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.

What You’ll Need

• Proven experience in building and automating MI and data solutions within a financial services operational environment.
• Advanced data analysis and modelling skills (e.g. SQL, Python, R, or similar).
• Experience designing and deploying machine learning or AI models, particularly for forecasting or predictive analytics.
• Strong understanding of data architecture, data governance, and control frameworks.
• Experience working with BI and visualisation tools (e.g. Power BI, Tableau).
• Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders.
• Experience in Commercial Insurance is preferred but not essential.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

We are an equal opportunity employer.