Senior Commercial Liability Claims Expert in Manchester

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

As a Technical Claims Consultant within our Commercial Liability Direct team, you’ll lead on complex and challenging liability claims while acting as a trusted expert across the business. You’ll play a key role in our Large & Complex Loss Specialist Claims function, ensuring fair outcomes, technical excellence and continuous improvement in claims handling.

Your key responsibilities will be:

• Managing a portfolio of complex and high‑value EL, PL, Disease and Product liability claims within your delegated authority.
• Conducting comprehensive investigations and working with external experts to validate claims.
• Reviewing policy coverage, confirming indemnity positions and ensuring accurate and consistent decision‑making.
• Working collaboratively with solicitors and counsel on matters relating to legal liability, litigation strategy and policy interpretation.
• Negotiating fair, commercially appropriate and timely settlements.
• Staying ahead of legal, regulatory and procedural developments, and contributing to business assessments and guidance.
• Acting as a technical specialist, providing expert advice, coaching and support to colleagues to help develop capability across the team.
• Supporting continuous improvements in claims strategy and identifying opportunities to enhance processes, efficiency and customer outcomes.

What you’ll need:

• Proven experience handling Employers’ Liability, Public Liability, Disease, Product and wider commercial liability claims.
• Strong technical background managing complex and higher‑value claims — experience with high‑value losses is desirable.
• A solid understanding of common law, liability principles and insurance legislation.
• Experience coaching, mentoring or leading a team, with the ability to support others in developing technical capability — leadership or expert advisory experience is highly beneficial.
• Strong analytical and problem‑solving skills with the ability to assess complex issues and make confident, well‑reasoned decisions.
• Effective communication, influence and negotiation skills, with the confidence to advise senior stakeholders.
• A proactive, results‑focused approach with a commitment to delivering excellent customer and business outcomes.

Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you’re more than a CV, and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.