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- Tasks: Take ownership of commercial claims, validating and negotiating for the best outcomes.
- Company: Direct Line Group, a leading insurance provider with a focus on customer experience.
- Benefits: Generous holidays, 9% pension contribution, and discounts on insurance.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Experience in handling insurance claims and understanding of indemnity principles.
- Other info: Hybrid work model with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Commercial Property Claims Handler Manchester - Hybrid (2 days a week in the office) Full Time, Permanent Position.
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of Direct Line or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you’ll be doing
As a Commercial Property Claims Handler, you’ll take ownership of commercial claims from start to finish - validating, investigating and negotiating to reach the best possible outcome. You’ll work proactively to move claims forward, choosing the right settlement route while balancing great customer experience, revenue generation and cost control. Reporting directly to the Commercial Claims Team Leader, you’ll:
- Triage new technical and/or large claims - including Property, Subsidence, Environmental, Liability, Injury and Motor.
- Handle retained technical claims end-to-end.
- Spot, investigate and manage potential fraudulent claims.
- Investigate and negotiate indemnity and liability, identifying opportunities for recovery.
- Manage litigated cases, working closely with in-house and panel lawyers.
- Own and manage risks in line with the Direct Line Group risk framework.
- Control indemnity spend and reserving through effective negotiation.
- Manage customer and third-party expectations throughout the lifecycle of each claim.
- Maximise revenue generation, cost control and recovery opportunities to secure the best settlement.
- Work within regulatory timescales and guidelines.
- Act as a technical mentor and referral point to support capability development within the team.
- Keep customer experience at the heart of every decision, following Treating Customers Fairly principles.
- Contribute to meeting all departmental targets and measures.
What you’ll need
- Solid experience handling insurance claims.
- Good understanding of indemnity, liability and recovery principles.
- Good awareness of risk and the ability to follow our processes and guidelines.
Benefits
- 9% employer contributed pension.
- 50% off home, motor and pet insurance, plus free Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
Claims Handler in Manchester employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Think about how you’d approach validating and negotiating claims, and be ready to share your experiences.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed claims or resolved customer issues. This will help us see how you can add value to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Direct Line.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with insurance claims, indemnity, and liability. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Customer Focus: Since customer experience is at the heart of what we do, make sure to include examples of how you've prioritised customer satisfaction in your previous roles. We want to know how you handle claims while keeping customers happy!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims, especially around indemnity and liability principles. Be ready to discuss specific cases you've handled and how you navigated challenges, as this will show your expertise and confidence in the role.
✨Showcase Your Customer Focus
Direct Line places a strong emphasis on customer experience, so be prepared to share examples of how you've prioritised customer needs in past roles. Think about times when you went above and beyond to ensure a positive outcome for clients, as this aligns perfectly with their values.
✨Prepare for Technical Questions
Expect some technical questions related to claims handling, fraud detection, and risk management. Brush up on relevant regulations and guidelines, and be ready to explain how you would approach various scenarios. This will demonstrate your problem-solving skills and industry knowledge.
✨Emphasise Team Collaboration
As a Claims Handler, you'll be working closely with team members and external partners. Highlight your experience in collaborating with others, whether it's negotiating with lawyers or mentoring colleagues. This shows that you're a team player who can contribute to a positive work environment.