Manager of Outsourced Partnerships Location: Any Direct Line Group Location – Hybrid working, 2 days per week in the office Contract: Fixed Term Contract - Up to 12 months DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to be recognized for your skills, encouraged to build upon them, and empowered to do your absolute best. About Green Flag Green Flag is a roadside rescue and recovery service rooted in independence and efficiency. We work smart—bringing the best local technicians and independent garages across the UK together under one (green) flag. Our local specialists are highly skilled and focus on getting our customers back on the move quickly, without flashy vans or unnecessary frills. What you’ll do Reporting to the Head of Outsourced Partnerships, you will be responsible for managing designated suppliers within the Green Flag Patrol Network. Your role includes managing supplier performance, developing relationships, sourcing new suppliers, and negotiating commercials alongside procurement. Manage the performance and performance reviews of external suppliers (15–30). Oversee commercial spend within the supply chain. Identify and onboard new suppliers, conducting due diligence and engaging P&SC as needed. Monitor geographical performance against contractual KPIs and customer outcomes. Conduct RCA, interrogate data, and collaborate with data science to improve dashboards. Support the removal of suppliers following governance procedures. Manage relationships, performance reviews, and compliance with legal and company standards, including competition law and risk frameworks. Proactively communicate with suppliers and internal stakeholders to manage expectations and resolve issues. Handle conflicts at senior levels, demonstrate emotional resilience, and adapt communication styles under pressure. Carry out supplier audits and support out-of-hours issues as part of an on-call rota. Manage complaints efficiently and escalate trends to the business leadership. Coordinate with Patrols, Health & Safety, and other teams to ensure best practices and continuous improvement. Develop and execute strategies for surge events and maximize roadside revenue opportunities. What you\'ll need Experience in Supplier & Relationship Management, with a proven ability to manage external suppliers and conduct performance reviews. Experience managing budgets, commercial spend, and revenue within a supplier network. Ability to resolve escalations, conflicts, and make balanced decisions considering customer and business needs. Experience sourcing and onboarding new suppliers, negotiating contracts with procurement teams. Automotive industry experience is advantageous but not essential. Strong self-management skills, ability to work independently, and effective team collaboration. Excellent stakeholder engagement and influencing skills. What we’ll give you in return We value our people and their diverse perspectives. Our benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising to 28), bank holidays, and options to buy or sell holidays Optional health and dental insurance EV car scheme for leasing electric or hybrid cars Buy as you earn share scheme Employee discounts and cashback offers Be yourself We are an equal opportunity employer committed to diversity and inclusion. If you need adjustments during the recruitment process, please contact our recruitment team. #LI-Hybrid #LI-AG1 #J-18808-Ljbffr
