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- Tasks: Guide customers through their service or claims journey with exceptional care.
- Company: Leading insurance provider in Liverpool with a focus on customer support.
- Benefits: Competitive salary, 9% pension contribution, and bonus opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and ability to thrive in fast-paced environments.
The predicted salary is between 22932 - 32100 £ per year.
A leading insurance provider in Liverpool seeks a customer support representative for the Motability team. You will guide customers through their service or claims journey, providing exceptional care.
The role offers a competitive salary starting from £22,932 with additional benefits, including a 9% pension contribution and opportunities for bonuses.
Ideal candidates thrive in dynamic environments and are passionate about customer service.
Motability Customer Care Advisor (Hybrid) in Liverpool employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motability Customer Care Advisor (Hybrid) in Liverpool
✨Tip Number 1
Research the company and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle different situations, especially those related to claims or service journeys, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to showcase your passion for customer service. Share personal stories or experiences where you went above and beyond for a customer, as this will highlight your dedication to exceptional care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for enthusiastic candidates like you.
We think you need these skills to ace Motability Customer Care Advisor (Hybrid) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in dynamic environments. We want to see how you've thrived in similar roles, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how you can guide customers through their service or claims journey. We love a personal touch!
Showcase Your Communication Skills: As a Customer Care Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and empathetically. We’re looking for candidates who can connect with customers effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Direct Line Group Careers
✨Know the Motability Scheme Inside Out
Before your interview, make sure you understand the Motability scheme and how it works. Familiarise yourself with common customer queries and concerns, as this will show your potential employer that you're genuinely interested in the role and ready to provide exceptional care.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or provided support, as this will demonstrate your passion for customer service and your ability to thrive in a dynamic environment.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you're engaged but also highlights your communication skills, which are crucial for a customer care advisor.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm for the position and helps you gauge if the company is the right fit for you.
