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- Tasks: Investigate motor claims and provide technical expertise to ensure optimal outcomes.
- Company: Join Direct Line, a leading insurer committed to customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and EV leasing.
- Why this job: Make a real impact in the motor engineering field while enjoying a hybrid work model.
- Qualifications: Expertise in motor engineering and experience in coaching and technical analysis required.
- Other info: Be part of an inclusive team that values diversity and supports your career growth.
The predicted salary is between 36000 - 60000 £ per year.
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of Direct Line or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
As a Motability In-House Motor Engineer, you’ll carry out research, investigations and technical reviews on motor claims up to £50,000, using your engineering expertise to achieve the right technical outcomes and strengthen indemnity control. You’ll work directly with Customers, Third Parties and their representatives, support Claims Handlers with coaching and training, and stay on top of the latest technical developments to continually raise capability across the team.
Reporting directly to the Technical Claims Unit Leader, you’ll:
- Handle and negotiate motor claims within your licence level.
- Review repair and total loss cases (including Audatex) to ensure optimum settlement and minimise leakage.
- Identify and refer any cases involving potential Fraud or Injury to the appropriate specialist teams.
- Manage customer and third-party interactions professionally and efficiently to deliver high levels of satisfaction.
- Build and maintain strong relationships with internal and external Engineers, repair networks and suppliers.
- Identify, source and secure third-party experts or suppliers to provide evidence that supports case recommendations.
- Spot opportunities for process improvements and contribute to efficiency, service quality and indemnity performance.
- Provide technical coaching, feedback and support to Claims colleagues to enhance capability across the team.
- Handle or support on complex cases requiring deeper technical expertise.
Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need:
- Expert technical knowledge within a relevant motor engineering category or class of business.
- Experience working in a technical or engineering-focused environment.
- Demonstrated experience in coaching, supporting and guiding others.
- Strong ability to analyse repair methods, total loss assessments and technical reports.
- Excellent decision-making skills with a focus on accuracy, indemnity control and reducing leakage.
Benefits:
- 9% employer contributed pension
- 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
Closing Date: Tuesday 16 December
Direct Line Motability In-House Motor Engineer in Liverpool employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Line Motability In-House Motor Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Direct Line on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss motor claims, repair methods, and total loss assessments confidently. We want to see your expertise shine!
✨Tip Number 3
Showcase your coaching skills! Think of examples where you've supported or guided others in a technical environment. This will highlight your ability to enhance team capability, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Direct Line family.
We think you need these skills to ace Direct Line Motability In-House Motor Engineer in Liverpool
Some tips for your application 🫡
Show Off Your Expertise: Make sure to highlight your technical knowledge in motor engineering. We want to see how your skills can help us tackle those motor claims effectively, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to handling motor claims and coaching others, as it shows us you’re the right fit for our team.
Be Professional and Personable: When writing your application, remember to strike a balance between professionalism and approachability. We value strong relationships with customers and colleagues, so let your personality shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Direct Line.
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to motor engineering. Be prepared to discuss specific cases you've handled, especially those involving claims and assessments. This will show that you not only understand the theory but can apply it in real-world situations.
✨Showcase Your Coaching Skills
Since the role involves coaching and supporting others, think of examples where you've successfully guided colleagues or teams. Highlight your ability to communicate complex information clearly and how you've helped others improve their skills.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complex claim or dealing with a difficult customer. Practice articulating your thought process and decision-making skills, focusing on accuracy and minimising leakage.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Show enthusiasm for the role and the company, and be ready to discuss how you can contribute to their goals. Remember, they want someone who fits well within their team culture.
