Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers in need of breakdown assistance.
- Company: Join a leading company focused on customer care and support.
- Benefits: Starting salary of £24,570 plus FREE Green Flag Breakdown Cover and great perks.
- Why this job: Make a real difference by helping customers during stressful breakdown situations.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
- Other info: Enjoy a hybrid work model with flexibility and excellent career development opportunities.
The predicted salary is between 24570 - 27300 £ per year.
Starting salary of £24,570 (increased dependent on skills and experience) plus excellent benefits including FREE Green Flag Breakdown Cover!
Overview
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you’ll be doing
In this role, you’ll be the first point of contact for our customers experiencing a breakdown. You'll handle their calls with empathy and professionalism, gathering essential information and providing tailored solutions to get them back on the road as quickly and smoothly as possible. You'll manage the initial stages of their breakdown claim, guiding them through what can be a stressful time and ensuring they feel supported. You'll also be responsible for assessing the immediate needs of the customer, setting clear expectations about the assistance they will receive, and ensuring the appropriate breakdown recovery service is dispatched efficiently. As our business evolves, so will your role. Help us get our customers moving again and shape your future with us!
What you’ll need
- Able to thrive in a busy and changing environment & adhere to targets.
- A strong team player with a positive attitude & keen to learn.
- Experience with phone systems, call queues, and other relevant technologies is beneficial.
- Clear, articulate, and professional telephone manner.
- Ability to convey information accurately and concisely.
- Ability to ask the right questions to gather all necessary information about the breakdown (location, vehicle details, nature of the problem, safety of the occupants).
- To be able to assess the situation quickly and determine the appropriate course of action.
- Passionate about providing outstanding customer service – someone who takes pride in doing a great job and always puts the customer first, especially when they're in a vulnerable situation.
- Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word.
- Open to new ideas and ways of working, with a desire to contribute to improving the customer experience.
- Contact centre experience is beneficial.
- While not essential, having a valid UK driving licence and experience of driving on UK roads would be helpful, as it provides a better understanding of the challenges our customers face.
Ways of working
Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the Leeds or Glasgow office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.
What you’ll get
We know our colleagues are our greatest asset, which is why we offer a fantastic range of benefits designed to support you:
- 9% employer contributed pension
- Fantastic insurance discounts including 50% off home, motor and pet insurance and, crucially, FREE Green Flag breakdown cover for yourself!
- Additional optional Health and Dental insurance
- Generous holiday allowance
- Buy‑as‑you‑earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary & an eligible job role. As this position does not align with these requirements, we are unable to offer visa sponsorship for this role.
Customer Service Adviser- Greenflag Rescue in Glasgow employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Greenflag Rescue in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and Greenflag Rescue. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from customers in stressful situations, it’s crucial to sound calm and professional. Try role-playing with a friend or family member to get comfortable asking the right questions and providing clear information.
✨Tip Number 3
Show off your empathy! In customer service, understanding and relating to the customer's feelings is key. Think of examples from your past experiences where you helped someone in a tough spot, and be ready to share those stories during your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Customer Service Adviser- Greenflag Rescue in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled tough situations and provided support to customers, especially when they need it most.
Be Clear and Concise: Use clear language and get straight to the point in your application. We appreciate a well-structured response that conveys your thoughts accurately, just like you would on a call with a customer.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Adviser. Mention specific skills from the job description, like your ability to assess situations quickly or your experience with phone systems, to show us you're a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Adviser at Greenflag Rescue. Familiarise yourself with the key responsibilities, like handling breakdown claims and providing tailored solutions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since you'll be dealing with customers in stressful situations, it's crucial to demonstrate empathy during your interview. Share examples from your past experiences where you've successfully supported customers or resolved issues with care. This will highlight your ability to connect with people and provide outstanding service.
✨Practice Your Communication Skills
A clear and professional telephone manner is essential for this role. Practice answering common interview questions out loud, focusing on being articulate and concise. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the company culture, team dynamics, or opportunities for growth. This shows that you're not only interested in the job but also in how you can contribute to the team's success and improve the customer experience.