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- Tasks: Join a dynamic team managing customer journeys and logistics in a fast-paced environment.
- Company: DLG, a forward-thinking company prioritising customer satisfaction and employee growth.
- Benefits: Enjoy a competitive pension, generous holidays, and discounts on insurance and cars.
- Other info: Be part of a high-performing team with excellent career progression opportunities.
- Why this job: Make a real impact while developing your skills in a supportive, hybrid work environment.
- Qualifications: Strong communication skills and the ability to thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
Location – Glasgow, Hybrid (2 days a week in the office)
Full time, Permanent.
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of DLG or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you’ll be doing
- Reporting directly to the Control Room Team Leader.
- Working as a team to accept and take ownership of incoming work from front line.
- Managing workload effectively within parameters.
- Managing the customer journey from start to end.
- Maintaining communication with both patrols and customers.
- Logistic planning to maintain patrol coverage in key areas.
- Accountability for processing invoices at end of day.
- Taking initiative to solve problems and come up with the appropriate solution.
- Taking ownership of record keeping and task management.
- Be a part of a high performing team, striving for success and continually improving your own capability and living the company values.
- Operate within a small team as an integral part of the Green Flag Control Room by accepting incoming workload with realistic ETA’s, taking ownership and allocating resources to ensure the correct logistical outcome for both the customer and the business.
Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need
- Excellent communication and customer care skills.
- Ability to act as the first point of contact for all Green Flag patrols, customers, and frontline colleagues.
- Flexibility to work in a fast-paced, high-pressure environment while maintaining accuracy and attention to detail.
- Confidence in using multiple systems and information sources.
- Strong initiative with the ability to solve problems effectively and take ownership of decisions.
- Comprehensive awareness of our policy terms and conditions to ensure our underwriting criteria is embedded fairly within the function.
- Ability to work full weekends.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension.
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year).
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account.
Control Room Advisor in Glasgow employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Advisor in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've handled customer interactions or solved problems in the past. This will demonstrate your ability to take ownership and think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Control Room Advisor in Glasgow
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customers and patrols, make sure your application highlights your excellent communication skills. Use examples that demonstrate how you've effectively managed customer interactions in the past.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the Control Room Advisor role. Mention specific experiences that align with the job description, like managing workloads or solving problems, to show us you're the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforwardness, so avoid fluff and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Direct Line Group Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Control Room Advisor role. Familiarise yourself with the key responsibilities like managing customer journeys and handling incoming work. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Control Room Advisor, excellent communication is crucial. Prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to discuss how you would handle various scenarios, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
The ability to take initiative and solve problems is key for this role. Think of specific instances where you've successfully resolved issues or improved processes. Highlight your thought process and the outcomes to showcase your proactive approach.
✨Familiarise Yourself with Company Values
DLG places a strong emphasis on customer care and teamwork. Research their values and think about how your personal values align with theirs. During the interview, express how you embody these values in your work, which will show that you're a great cultural fit.