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- Tasks: Support customers during breakdowns and manage calls with empathy.
- Company: Leading insurance company based in Glasgow.
- Benefits: 9% employer-contributed pension, insurance discounts, and professional development opportunities.
- Why this job: Make a real difference by helping customers in their time of need.
- Qualifications: Strong customer service skills and a professional telephone manner.
- Other info: Thriving environment with plenty of growth potential.
The predicted salary is between 28800 - 43200 £ per year.
A leading insurance company in Glasgow is seeking a Rescue Claims Advisor to support customers during breakdowns. You will manage calls with empathy, gather essential information, and ensure assistance is dispatched efficiently.
The ideal candidate should possess strong customer service skills, a professional telephone manner, and thrive in a busy environment.
Benefits include:
- 9% employer-contributed pension
- Insurance discounts
- Opportunities for professional development
Breakdown Rescue Claims Advisor in Glasgow employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Rescue Claims Advisor in Glasgow
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone manner! Since this role involves managing calls, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your empathy skills during the interview. Share examples of how you've helped customers in the past, especially in stressful situations, to demonstrate that you can handle breakdown claims with care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our team.
We think you need these skills to ace Breakdown Rescue Claims Advisor in Glasgow
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers. We want to see how you can manage calls with empathy and understanding, especially in stressful situations like breakdowns.
Be Professional: Your written communication should reflect a professional tone. Use clear language and proper grammar to demonstrate your telephone manner. Remember, first impressions count, even in writing!
Highlight Relevant Experience: Make sure to include any previous customer service roles or experiences that showcase your skills. We’re looking for candidates who thrive in busy environments, so share examples of how you've managed high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Direct Line Group Careers
✨Know the Company Inside Out
Before your interview, take some time to research the insurance company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
As a Breakdown Rescue Claims Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer issues with care and understanding. This will demonstrate your ability to connect with customers during stressful situations.
✨Practice Your Telephone Manner
Since you'll be managing calls, it's crucial to have a professional telephone manner. Practise speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with handling different scenarios that may arise during the interview.
✨Prepare for a Busy Environment
The role requires thriving in a busy environment, so be ready to discuss how you manage stress and prioritise tasks. Think of specific instances where you've successfully juggled multiple responsibilities and how you kept your cool under pressure.
