Field Loss Adjuster - Scotland

Field Loss Adjuster Scotland Full Time, Permanent Position

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you\’ll be doing

We are currently in the market for a Loss Adjuster – a home-based position, visiting our customers across Scotland, ideally based in the Edinburgh area (Glasgow also considered). Postcodes covered include: EH, KY, FK, ML, and G. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.

Reporting directly to the Field Manager you\’ll:

• Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases

• Review digital evidence submitted via our online claims portal

• Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office

• Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority

• Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores

• Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions

• Recommend optimal settlement routes, using supply chain options where appropriate

• Support complaint resolution by facilitating field visits and handling informal complaints directly

• Determine and advise on rectification works, acting as a technical point of contact for scope variations

• Carry out investigations to assist with potential subrogated recoveries

• Collaborate with Operational teams and offer guidance to office-based claims handlers

• Provide technical support to Area Managers and help maintain relationships with the Home Repair Network

• Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving

• Track and deliver on key business metrics and risk responsibilities within the DLG risk framework

• Continuously develop your own technical expertise and knowledge of insurance practices

What you’ll need

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims

• Strong understanding of insurance principles, policy interpretation, and coverage assessment

• Excellent knowledge of buildings and contents quantum and current construction methods

• Confident in creating repair propositions and negotiating settlements

• Located in and/or around the Scotland area, as this is where your customers will be based and your on-site visits will take place

• Full UK driving licence and flexibility to travel as required

Benefits

We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• Company car

• 50% off home, motor and pet insurance, plus Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours

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