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- Tasks: Visit customers in Leeds or Manchester, providing support and resolving claims.
- Company: Join Direct Line Group, a top inclusive employer focused on customer care.
- Benefits: Enjoy a company car, generous holidays, and discounts on insurance.
- Why this job: Make a real difference by helping customers in vulnerable situations.
- Qualifications: Experience in loss adjusting and a full UK driving licence required.
- Other info: Flexible work-life balance with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Field Loss Adjuster – Leeds or Manchester
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you’ll be doing
We are currently in the market for a Loss Adjuster – a home-based position, visiting our customers in the Leeds or Manchester area. Postcodes covered include: LS, WF, DN, S, HD, HG, M, WA, CW, SK and CH. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.
Reporting directly to the Field Manager you\’ll:
- Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
- Review digital evidence submitted via our online claims portal
- Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
- Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
- Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
- Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
- Recommend optimal settlement routes, using supply chain options where appropriate
- Support complaint resolution by facilitating field visits and handling informal complaints directly
- Determine and advise on rectification works, acting as a technical point of contact for scope variations
- Carry out investigations to assist with potential subrogated recoveries
- Collaborate with Operational teams and offer guidance to office-based claims handlers
- Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
- Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
- Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
- Continuously develop your own technical expertise and knowledge of insurance practices
What you’ll need
- Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
- Strong understanding of insurance principles, policy interpretation, and coverage assessment
- Excellent knowledge of buildings and contents quantum and current construction methods
- Confident in creating repair propositions and negotiating settlements
- Located in and/or around the Leeds or Manchester area, as this is where your customers will be based and your on-site visits will take place
- Full UK driving licence and flexibility to travel as required
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- Annual company bonus of up to 10%
- Company car
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\\\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
We have removed platform-specific tracking codes to ensure a clean and accessible description for applicants.
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Field Loss Adjuster - Leeds or Manchester employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Loss Adjuster - Leeds or Manchester
✨Tip Number 1
Get to know the company! Research DLG and understand their values, especially how they put customers at the heart of everything. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events in Leeds or Manchester. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios from your past experience in loss adjusting and how you handled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Loss Adjuster - Leeds or Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Field Loss Adjuster role. Highlight your field-based loss adjusting experience and any customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at DLG. Be genuine and let your personality come through.
Showcase Your Technical Knowledge: Since this role involves technical aspects of insurance, don’t shy away from mentioning your understanding of insurance principles and construction methods. We love seeing candidates who know their stuff!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance principles and loss adjusting practices. Familiarise yourself with the specific types of claims you'll be handling, especially in the Home, SME, and Commercial sectors. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Customer Service Skills
Since this role involves visiting customers, it's crucial to demonstrate your ability to provide outstanding customer service. Prepare examples from your past experiences where you've successfully handled difficult situations or supported vulnerable clients. This will highlight your empathy and problem-solving skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, such as dealing with a complex claim or resolving a complaint. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Understand the Company Culture
Research DLG's values and culture before your interview. They emphasise customer focus and inclusivity, so be prepared to discuss how your personal values align with theirs. Showing that you fit into their culture can give you an edge over other candidates.