At a Glance
- Tasks: Inspect vehicles and provide technical support for automotive claims.
- Company: Join DLG, a forward-thinking company prioritising customer experience.
- Benefits: Company car, generous pension, flexible working, and employee discounts.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in automotive roles and NVQ3 in Automotive Repair required.
The predicted salary is between 36000 - 60000 € per year.
About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
We currently have an exciting opportunity to join our team of field based engineers with vacancies in our External Automotive Claims Team, on full-time and permanent basis.
PLEASE NOTE: You must live within commutable distance from N orth London in order to be considered for this opportunity.
What you will be doing:
You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.
Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
Support the delivery and management of the AD spend
Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
Develop self to maximise your full potential in the role
What we are looking for:
Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
ATA VDA qualifications are desirable
Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: North London
What we’ll give you
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.
Core benefits include:
Company car
Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
50% off motor and home insurance
Free Green Flag breakdown cover
Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Buy-as-you-earn share scheme
Employee discounts and cashback
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-LC1 #Li-Remote
External Automotive Claims Engineer - Field Based in Harrow employer: Direct Line Group Careers
At DLG, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With a flexible working model, generous benefits including a company car, a robust pension scheme, and a commitment to diversity and inclusion, our North London team is empowered to thrive both personally and professionally. Join us to be part of a forward-thinking organisation that values your contributions and supports your career development in the automotive claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land External Automotive Claims Engineer - Field Based in Harrow
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance work related to automotive claims. This not only boosts your CV but also shows potential employers your commitment to the field.
✨Tip Number 3
Prepare for interviews by researching DLG and understanding their values. Be ready to discuss how your skills align with their mission of putting customers at the heart of everything they do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the DLG team.
We think you need these skills to ace External Automotive Claims Engineer - Field Based in Harrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of External Automotive Claims Engineer. Highlight your relevant experience in the automotive industry and any qualifications like NVQ3 or ATA VDA that you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of vehicle repair techniques and motor insurance claims processes, as these are key for us.
Showcase Your Customer Focus:Since customer experience is at the heart of what we do, make sure to include examples of how you've treated customers fairly and delivered excellent service in your previous roles. We love seeing candidates who put customers first!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around vehicle repair techniques and motor insurance claims processes. Familiarise yourself with Thatcham Escribe and Audatex software, as these are crucial for the role.
✨Customer-Centric Mindset
Since the job revolves around providing excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you can ensure a positive experience for claimants.
✨Showcase Your Team Spirit
Collaboration is key in this role, so prepare to talk about times when you worked effectively within a team. Highlight how you contributed to achieving common goals and how you can bring that spirit to DLG.
✨Be Ready for Scenario Questions
Expect questions that assess your judgement and decision-making skills. Think of scenarios where you had to manage risks or make tough calls, and be prepared to explain your thought process and the outcomes.
