At a Glance
- Tasks: Handle pet claims calls and provide tailored solutions with empathy.
- Company: Join a leading insurance company focused on customer care and innovation.
- Benefits: Competitive salary, generous holiday, discounts, and flexible work-life balance.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in pet owners' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24570 - 27300 £ per year.
Location: Bristol - Hybrid (50% in the office)
Full Time, 37.5 hours a week
Fixed term contract – 12 Month secondment
Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits.
About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you will have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your very best.
What you will be doing
This is a telephone based and claims processing role so you must be comfortable handling calls throughout your working shift. In this role, you will handle calls from both customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s unique needs. Providing empathy is a key part of this role as we support customers through what can often be a stressful process with their pet.
What we are looking for
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Office Applications.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- Knowledge of pet insurance, veterinary terminology, or experience in a related field (e.g., animal care, veterinary admin) would be an advantage but is not essential—we will provide training.
Hours
37.5 hours, Monday to Friday 8am to 6pm- shifts will be within these hours.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Save as you earn
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we have looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They are about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you are more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Pet Claims Advisor in Doncaster employer: Direct Line Group Careers
At Direct Line Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a competitive salary, generous benefits including a 9% pension contribution, and opportunities for professional development, our Bristol-based Pet Claims Advisor role allows you to thrive in a dynamic environment while making a meaningful impact on our customers' lives. Join us and experience a workplace that values your individuality and fosters a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Pet Claims Advisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Direct Line Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Direct Line Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pet Claims Advisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Direct Line Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Direct Line Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Direct Line Group Careers!
How to prepare for a job interview at Direct Line Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
