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- Tasks: Handle pet claims calls and provide tailored solutions with empathy.
- Company: Join a leading insurance company focused on customer care and innovation.
- Benefits: Competitive salary, generous holiday, discounts, and flexible work-life balance.
- Why this job: Make a real difference in pet owners' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24570 - 27300 £ per year.
Location: Bristol - Hybrid (50% in the office)
Full Time, 37.5 hours a week
Fixed term contract – 12 Month secondment
Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits.
About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you will have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your very best.
What you will be doing
This is a telephone based and claims processing role so you must be comfortable handling calls throughout your working shift. In this role, you will handle calls from both customers and their vets, addressing queries and finding tailored pet claims solutions to meet each customer’s unique needs. Providing empathy is a key part of this role as we support customers through what can often be a stressful process with their pet.
What we are looking for
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Office Applications.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- Knowledge of pet insurance, veterinary terminology, or experience in a related field (e.g., animal care, veterinary admin) would be an advantage but is not essential—we will provide training.
Hours
37.5 hours, Monday to Friday 8am to 6pm- shifts will be within these hours.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Save as you earn
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we have looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They are about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you are more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Pet Claims Advisor in Doncaster employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Advisor in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG. Understand their values and how they put customers first. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to get used to addressing customer queries and providing solutions.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've supported customers in stressful situations. Highlighting your ability to connect with people will make you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Pet Claims Advisor in Doncaster
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Mention any relevant experience you have with animals or your understanding of pet insurance. This will help us see how you can connect with our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how you can thrive in a dynamic environment and provide outstanding customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Stuff
Familiarise yourself with pet insurance and veterinary terminology. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Empathy is Key
Since this role involves supporting customers during stressful times, practice expressing empathy in your responses. Think of examples from your past experiences where you’ve helped someone through a tough situation, and be ready to share those stories.
✨Show Off Your IT Skills
Be prepared to discuss your experience with Microsoft Outlook and Office Applications. You might even want to brush up on these tools before the interview, as they could ask you about specific tasks you’ve completed using them.
✨Team Player Attitude
Highlight your ability to work well in a team and your proactive approach. Prepare examples of how you’ve supported colleagues or contributed ideas in previous roles, as this will resonate well with their focus on collaboration and innovation.