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- Tasks: Support customers through their claims journey and manage motor claims efficiently.
- Company: Join Direct Line Group, a leading insurance provider committed to customer satisfaction and inclusivity.
- Benefits: Enjoy hybrid work, generous holidays, employee discounts, and a 9% pension contribution.
- Why this job: Be part of a supportive culture that values your skills and promotes work-life balance.
- Qualifications: Proficiency in claims management and knowledge of insurance regulations are essential.
- Other info: Flexible working model with at least 2 days in the office; diverse and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Direct Line MotabilityClaims Handler Liverpool – Hybrid (2 days a week in the office) Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you’ll be doing
Reporting directly to the Claims Team Leader, you\’ll
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Support customers and third parties through their claims journey, ensuring fair outcomes and settlements.
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Manage both injury and non-injury motor claims within your Claims Licence level.
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Investigate policy and legal liability, making enquiries and liaising with internal and external suppliers.
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Handle customer and claimant interactions efficiently, ensuring high service standards.
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Register and progress claims within your designated authority, following established procedures.
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Allocate case reserves within your agreed Claims Licence.
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Refer claims outside your authority level promptly through the agreed referral process.
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Assess claims to identify potential issues and involve relevant teams to minimise risk.
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Arrange repairs, replacements, and services using approved suppliers.
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Maintain strong relationships with our Legal Panel to control indemnity spend.
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Identify and escalate potential fraud or policy indemnity concerns.
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Provide telephony support to operational teams when needed.
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Continuously develop your skills, apply best practices, and uphold DLG’s values.
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Ensure compliance with DLG’s excellence standards, legal, and regulatory requirements.
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need
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Proficiency in managing claims through the entire process, from initial reporting to resolution, including documentation, evaluation, and settlement
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Knowledge of insurance regulations, best practices, and legal requirements related to handling claims, including those involving fraud
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Proficiency in managing and prioritising a caseload, including allocating case reserves, following established standards and procedures
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
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9% employer contributed pension
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50% off home, motor and pet insurance, plus Green Flag breakdown cover
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Additional optional Health and Dental insurance
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EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
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Generous holidays
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Buy as you earn share scheme
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Employee discounts and cashback
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Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours (Monday to Friday, 9am to 5pm)
Closing Date: Tuesday 22 July
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Direct Line Motability Claims Handler employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Line Motability Claims Handler
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations relevant to the Motability scheme. Understanding the nuances of this area will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees in similar roles at Direct Line Group. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or resolved customer issues. This will showcase your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 4
Research Direct Line Group's values and recent initiatives. Being able to align your personal values with theirs during the interview will show that you're a good fit for their team and culture.
We think you need these skills to ace Direct Line Motability Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Motability Claims Handler. Familiarise yourself with the claims process and the skills required, such as managing claims, investigating policy liability, and maintaining customer relationships.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling or customer service. Emphasise your proficiency in managing claims, knowledge of insurance regulations, and any experience with fraud detection.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your skills align with Direct Line Group's values. Mention specific examples from your past experiences that demonstrate your ability to handle claims effectively and provide excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Claims Process
Make sure you understand the entire claims process from initial reporting to resolution. Be prepared to discuss your experience managing claims and how you've handled documentation, evaluation, and settlement in previous roles.
✨Familiarise Yourself with Regulations
Brush up on insurance regulations and best practices related to handling claims, especially those involving fraud. Being knowledgeable about legal requirements will show that you're serious about compliance and can handle the responsibilities of the role.
✨Demonstrate Customer Focus
Since the role involves supporting customers through their claims journey, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to manage interactions efficiently while maintaining high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you've had to assess claims, identify potential issues, and involve relevant teams to minimise risk. This will showcase your critical thinking and teamwork abilities.
