Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle disaster recovery claims and ensure a smooth customer journey.
- Company: Direct Line, a leading insurance provider with a focus on innovation.
- Benefits: Up to £36,000 salary, hybrid working, generous holidays, and employee discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in claims handling and strong communication skills.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Disaster Recovery and Restoration Claims Handler (Band 3)
Leeds – Hybrid working
Salary – up to £36,000
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of Direct Line or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you’ll be doing
-
To provide technical handling and oversight of claims requiring Disaster Recovery & Restoration (DRR) activity, controlling the incurred cost whilst delivering a great customer journey.
-
Proactive management of own portfolio of Home domestic DRR claims.
-
To oversee and control DRR activity and reinstatement through single party offline videos; Key focus on Cost, lifecycle and Customer service.
-
Manage our Customers expectations throughout the claims journey.
-
Collaborate with our supply chain to achieve the best claim solutions.
-
To work in line with our values and behaviours
-
To have a real focus on growing your own technical knowledge required for managing DRR claims.
-
Live video reviews and commercial work.
Our hybrid model offers a 26-week cycle approach with a balance of office and remote work; colleagues spend at least 2 days a week in the office.
What you’ll need
-
To be able to manage a standard Home domestic DRR claim to settlement where a single party offline video has been captured in summary of the claim. Either under own authority if within handling authority or on referral if above.
-
To be able to apply technical oversight around the required DRR activity, challenging the supplier where necessary.
-
Accurately capture and record information correctly onto applicable systems, to ensure records correctly reflect the actions taken and recovery outcome.
-
Work collaboratively within the team, department and wider claims areas in achieve the best possible results.
-
Provide a key focus on supporting the teams inbound telephony demand.
-
Act as eyes and ears when triaging cases filtering and identifying any improvement areas.
-
Able to identify and refer Large Loss Claims (Apollo).
-
Adhere to own handling authority level and refer anything that exceeds this.
-
Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line Group risk framework;
-
Ability to identify and manage complaints (and issues) during informal period proactively and in accordance with best practice; Working towards BDMA Accreditation.
-
Ensure that you maintain your own Tasks and Activities within service levels, whilst supporting to department and business achieve SLA’s.
-
Coordination of Supplier Aged Debt activity for the department.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
-
9% employer contributed pension
-
50% off home, motor and pet insurance plus free Green Flag breakdown cover
-
Additional optional Health and Dental insurance
-
EV car scheme
-
Generous holidays
-
Buy as you earn share scheme
-
Employee discounts and cashback
-
Plus, many more
We want everyone to get the most out of their time at Direct Line. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.
Be yourself
Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-Hybrid
#LI-CL3
#J-18808-Ljbffr
Diaster, Recovery ad Restoration Claims Handler employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diaster, Recovery ad Restoration Claims Handler
✨Tip Number 1
Network like a pro! Reach out to current employees at Direct Line on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Disaster Recovery and Restoration Claims Handler role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to DRR claims. We want you to feel confident discussing how you would manage claims and collaborate with suppliers to achieve the best outcomes.
✨Tip Number 3
Showcase your customer service skills during the interview. Remember, managing customer expectations is key in this role, so be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Direct Line team.
We think you need these skills to ace Diaster, Recovery ad Restoration Claims Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Disaster Recovery and Restoration Claims Handler role. Highlight your relevant experience and skills that align with what we’re looking for, especially in managing claims and customer service.
Showcase Your Technical Knowledge: We want to see your understanding of disaster recovery processes. Include any specific examples or experiences where you’ve successfully managed claims or collaborated with suppliers to achieve great outcomes.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Claims Inside Out
Make sure you understand the ins and outs of disaster recovery and restoration claims. Brush up on the technical aspects, especially how to manage a home domestic DRR claim from start to finish. Being able to discuss specific scenarios will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Direct Line places a strong emphasis on customer experience. Prepare examples of how you've managed customer expectations in previous roles, particularly during challenging situations. Highlight your ability to communicate effectively and keep clients informed throughout the claims journey.
✨Collaborate and Communicate
Since this role involves working with various teams and suppliers, be ready to discuss your collaborative experiences. Think of instances where you’ve worked with others to achieve a common goal, and how you’ve navigated any challenges that arose during those collaborations.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge related to DRR activities. Familiarise yourself with common issues and solutions in the field, and be prepared to discuss how you would handle specific claims scenarios. This will demonstrate your readiness to take on the responsibilities of the role.
