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- Tasks: Be the first point of contact for customers, ensuring top-notch service and communication.
- Company: Join Direct Line Group Auto Services, where we prioritise exceptional customer care and innovation.
- Benefits: Enjoy perks like 50% off insurance, generous holidays, and an EV car scheme.
- Why this job: Experience a vibrant culture that values individuality and teamwork while making a real impact.
- Qualifications: 1+ years in customer service; enthusiasm and commitment to safety are key.
- Other info: This role could lead to a permanent position after a 6-month contract.
The predicted salary is between 24000 - 36000 £ per year.
About us
Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.
We know that our customer\’s vehicles make getting from A to B that much easier, whether it\’s to do the weekly shop, the school run or to get things delivered, it\’s all important.
45 hours a week, 6 month contract, potentially could go permanent
What you\’ll be doing
As an Office Administrator, we want you to bring your previous experience to the team. You\’ll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, as well as working to meet our customer\’s needs. If you love to stay busy, this role is really for you.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework.
- You will be accountable for your individual performance and also contributing to site performance.
What you\’ll need:
This is a permanent role reporting to the Office Manager.
The future is exciting now that the technologies used in Body Shops are evolving every day, which is really helping us re-shape the vehicle repair industry. That\’s why we\’re excited to grow our teams and are looking for people to join us as an Office Administrator.
All roles are at the heart of our Auto Services business and you\’ll need to be enthusiastic, upbeat, and committed to delivering the best repair service.
We would like you to have had previous experience in a similar role with the following skills:
- 1+ years of experience in a customer service role.
As you can imagine, Health and Safety and working to industry standards are important to us. We always ensure our teams and customers\’ safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Who you\’ll work with
We know you\’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you\’ll see it in the way that we think and work. It\’s all about ensuring you can enjoy making a contribution, have some fun, and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher, and be the best they can be – for customers, colleagues, and the business. It\’s an indefinable \”DLGness\” that makes us who we are, and we\’d love for you to be a part of it.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension.
- 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Customer Service Advisor employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Direct Line Group's values and culture. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing how you can contribute to their unique environment.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your ability to meet the high standards expected at DLG Auto Services.
✨Tip Number 3
Research the latest technologies in the vehicle repair industry. Being knowledgeable about advancements can set you apart, showing your enthusiasm for the role and your readiness to adapt to the evolving landscape of auto services.
✨Tip Number 4
Network with current or former employees of Direct Line Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you were the first point of contact. Use specific examples that demonstrate your ability to handle customer queries and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to manage customer communications effectively.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully used these skills in past positions, particularly in high-pressure situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Advisor.
How to prepare for a job interview at Direct Line Group Careers
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role is all about being the first point of contact for customers.
✨Demonstrate Enthusiasm and Upbeat Attitude
The company values a positive and enthusiastic approach. Show your excitement for the role and the company culture by engaging with the interviewer and expressing your passion for delivering excellent service.
✨Understand Health and Safety Standards
Familiarise yourself with health and safety regulations relevant to the automotive industry. Be ready to discuss how you would ensure compliance with these standards while managing customer interactions and vehicle repairs.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be prepared to talk about your experience in collaborative environments. Share examples of how you've worked effectively with others to achieve common goals, as teamwork is key at Direct Line Group.
