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- Tasks: Be the first point of contact for customers and convert inquiries into clients.
- Company: Join DLG, a forward-thinking company focused on customer care and support.
- Benefits: Enjoy a hybrid work model, generous holidays, and great employee discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and excellent communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge.
We are hiring for a Client Liaison Advisors
This role has a hybrid working style where you will be based in the office 2 days a week, and 3 days a week working from home. This is an entry level role, full training will be provided in the office.
What you will be doing
You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:
- Initial contact with the client referral
- Converting client and passenger referral into a customer
- Providing clear and accurate information in a user friendly manner
- Completing telephone Q&A with client
- Proactively handling the client’s expectations
- Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude
- Active listening and communication style
- Highly professional manner
- Reflect the brand image and customer focused ethos
- Instructing the treatment provider
- Achieving KPI targets
What we are looking for
The nature of this role is very fast paced – you need to be able to handle the pressure well. Other skills are:
- Excellent telephone manner and a passion for customer service
- Experience of working in a sales call centre environment is preferable
- Ability to work as a member of a team
- Excellent attention to detail
- Must be able to use own initiative and prioritise
- Flexibility in work content
Location
Bromley BR1 1DP
Working hours
35 hours a week (Monday- Friday)
Contract
Permanent
Home Working
Hybrid model (2 days in the office per week)
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
Ways of Working
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-PK1 #LI-Hybrid
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Client Liaison Advisor employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Advisor
✨Tip Number 1
Get to know the company inside out! Research DLG's values and mission, especially their focus on empathy and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client queries, make sure you can communicate clearly and confidently. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Be ready to showcase your teamwork skills! DLG values collaboration, so think of examples from your past experiences where you've worked well with others. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the DLG family. Good luck!
We think you need these skills to ace Client Liaison Advisor
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you've gone above and beyond to help someone, as this aligns perfectly with our ethos of putting customers at the heart of everything we do.
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Use clear language and avoid jargon. This will not only showcase your communication skills but also reflect the professional manner we value in our team.
Highlight Relevant Experience: Even if you’re new to the field, mention any relevant experience you have, whether it’s from a previous job or even volunteer work. If you’ve worked in a fast-paced environment or have sales experience, let us know how that can benefit our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at DLG!
How to prepare for a job interview at Direct Line Group Careers
✨Know the Company Inside Out
Before your interview, take some time to research DLG and understand their values, especially their focus on empathy and customer service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This role requires excellent communication skills, so demonstrating your ability to actively listen and respond thoughtfully will set you apart from other candidates.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlighting your passion for customer service and your ability to remain calm under pressure will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Since this position involves converting potential clients into customers, be prepared for role-play scenarios during the interview. Practising how you would handle a client call can demonstrate your readiness for the fast-paced environment and your ability to use clear, friendly communication.
