Civil (Consumer Contracts) Lawyer

About us DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast‑paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge.

The role We have an exciting opportunity for an experienced Consumer Contracts Lawyer to join our Civil Litigation team at DLG Legal Services, on a full time, permanent basis. This position can be based from either our Bristol or Leeds offices (Hybrid working). Reporting to Contracts Team Leader, you will be taking initial instructions and providing clear and accurate legal advice on a varied caseload, including consumer contracts, professional negligence, and inheritance matters. This will involve progressing claims pro‑actively and in a timely manner in line with the terms of the client’s legal expenses insurance policy.

What you will be doing You will provide accurate and clear legal advice, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients. Take all reasonable steps to settle claims and recover costs. Record time spent accurately and maintain accurate system records. Identify learning & development needs and opportunities for self and wider team progression. Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives. You will be supported in generating new ideas with all ideas welcomed and encouraged.

What we’re looking for

• Solicitor or Legal Executive, or have experience at an equivalent level
• Good understanding of contract litigation with experience of managing small claim and fast track litigation.
• Professional negligence or inheritance claims experience is desirable
• Experience of collaborating within a high performing team

Location Bristol (BS1 6JX) or Leeds (LS1 4AZ) Home Working Hybrid model (2 days from the office, 3 days from home) Working hours 35 hour per week (Monday - Friday)

What we’ll give you We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:

• Annual performance-based bonus
• 9% Private Pension
• 50% off home and motor insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
• Generous holiday allowance
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. You can be based from our Bristol, Bromley or Leeds office – depending on which is closest to you. We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you – you – are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.