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- Tasks: Provide essential admin support and help customers with their queries.
- Company: Direct Line, a leading insurance provider with a focus on customer care.
- Benefits: Generous holidays, 50% off insurance, and a supportive work-life balance.
- Why this job: Make a real difference by helping people when they need it most.
- Qualifications: Detail-oriented, proactive, with strong communication and problem-solving skills.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 24570 - 24570 £ per year.
Business Support Consultant
Leeds, Doncaster or Glasgow – Hybrid (2 days a week in the office)
Salary: £24,570.00
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you\’re already part of Direct Line or thinking about joining us, you\’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you\’ll be doing:
Reporting directly to the Business Support Team Leader, you\’ll provide essential administrative support to our Customer, Roadside, Network and Patrol Services.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
Key Accountabilities include:
- Deliver expert administrative support across Customer Operations, Network, and Patrol teams.
- Manage core processes including onboarding, overtime, permits, fines, uniforms, and fleet maintenance.
- Handle multi-channel customer contact, including payments and arrears management.
- Collate, analyse, and report MI to support decision-making and operational performance.
- Coordinate with outsourced partners and external teams to ensure smooth service delivery.
- Provide administration for meetings, site visits, recruitment, and onboarding activities.
- Support the rollout of new initiatives, projects, and process improvements across services.
- Share knowledge and subject matter expertise to drive continuous improvement.
- Maintain compliance with standards, HR processes, and governance requirements.
- Take ownership of personal development, keeping skills and product knowledge up to date.
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
What you\’ll need:
- We\’re looking for a detail-oriented, proactive individual with strong communication and problem-solving skills.
- You should be confident working with data, managing priorities in a fast-paced environment, and engaging effectively with stakeholders.
- A collaborative mindset, risk awareness, and flexibility to support operational needs are essential.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at Direct Line. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\\\’re about recognising who you are and the life you live.
Be yourself
Direct Line is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Business Support Consultant employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct Line. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and administrative roles. Think about your past experiences and how they relate to the job description. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in previous roles. Highlight your proactive approach and how you can bring that to the Business Support Consultant position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Business Support Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Consultant role. Highlight your relevant skills and experiences that align with the job description, especially your communication and problem-solving abilities.
Showcase Your Experience: When detailing your previous roles, focus on your administrative support experience and any customer service roles you've had. Use specific examples to demonstrate how you've helped customers or improved processes in past positions.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Direct Line Group Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Consultant. Familiarise yourself with the key accountabilities mentioned in the job description, like managing customer queries and supporting operational processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves engaging with customers and stakeholders, be prepared to showcase your strong communication skills. Think of examples from your past experiences where you've effectively resolved issues or provided support. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems is crucial for this position. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your proactive mindset and detail-oriented nature, as these traits are essential for managing priorities in a fast-paced environment.
✨Emphasise Your Collaborative Spirit
Direct Line values teamwork and collaboration, so be ready to talk about how you've worked effectively within a team. Share examples of how you've contributed to group projects or supported colleagues in achieving common goals. This will show that you align with their culture and are ready to contribute positively to the team.