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For Companies At a Glance
- Tasks: Support customers and streamline processes in a dynamic, fast-paced environment.
- Company: Join a leading company committed to inclusivity and employee well-being.
- Benefits: Enjoy generous holidays, discounts, and a 9% employer pension contribution.
- Why this job: Make a real difference by helping customers when they need it most.
- Qualifications: Detail-oriented with strong communication and problem-solving skills.
- Other info: Flexible hybrid working model with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Business Support Consultant — Leeds or Glasgow – Hybrid (2 days a week in the office)
Let’s be brilliant for our customers
Join us as a Business Support Consultant, where you\’ll drive impactful change, streamline processes, and shape the future of our customer and network and patrol services.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you’ll be doing
Reporting directly the Business Support Team Leader, you\’ll provide essential administrative support to our Customer, Roadside, Network and Patrol Services.
Key Accountabilities include:
- Deliver expert administrative support across Customer Operations, Network, and Patrol teams.
- Manage core processes including onboarding, overtime, permits, fines, uniforms, and fleet maintenance.
- Handle multi-channel customer contact, including payments and arrears management.
- Collate, analyse, and report MI to support decision-making and operational performance.
- Coordinate with outsourced partners and external teams to ensure smooth service delivery.
- Provide administration for meetings, site visits, recruitment, and onboarding activities.
- Support the rollout of new initiatives, projects, and process improvements across services.
- Share knowledge and subject matter expertise to drive continuous improvement.
- Maintain compliance with standards, HR processes, and governance requirements.
- Take ownership of personal development, keeping skills and product knowledge up to date.
What we’re looking for
We’re looking for a detail-oriented, proactive individual with strong communication and problem-solving skills.
You should be confident working with data, managing priorities in a fast-paced environment, and engaging effectively with stakeholders.
A collaborative mindset, risk awareness, and flexibility to support operational needs are essential.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Business Support Consultant employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Business Support Consultant role. Think about how your skills can help streamline processes and improve customer service – that’s what they want to hear!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for helping customers shine through. They’re looking for someone who genuinely cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Business Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Support Consultant. Highlight your experience in administrative support and any relevant skills that match the job description. We want to see how you can drive impactful change!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your proactive approach can benefit our team. Keep it friendly and engaging, just like our culture!
Showcase Your Communication Skills: Since this role involves multi-channel customer contact, make sure to demonstrate your strong communication skills in your application. Whether it's through examples in your CV or your cover letter, we want to see how you connect with people.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter. Don’t miss out!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Consultant. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing core processes and providing administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves handling multi-channel customer contact, be prepared to discuss your communication style. Think of examples where you've effectively engaged with stakeholders or resolved customer queries. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems is crucial for this position. Prepare to share specific instances where you've identified issues and implemented solutions, especially in fast-paced environments. Highlighting your proactive approach will resonate well with the interviewers.
✨Emphasise Your Collaborative Mindset
This role requires a collaborative approach, so be ready to discuss how you've worked effectively within teams. Share experiences where you've contributed to process improvements or supported colleagues, showcasing your flexibility and willingness to help others succeed.