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For Companies At a Glance
- Tasks: Drive business change and optimise processes while collaborating with diverse teams.
- Company: Join a leading company committed to customer-centric innovation and inclusivity.
- Benefits: Enjoy a competitive pension, discounts, flexible work-life balance, and generous holidays.
- Why this job: Make a real impact by leading transformative projects in a dynamic environment.
- Qualifications: Strong analytical skills and experience in project management are essential.
- Other info: Hybrid working model with opportunities for personal development and coaching.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Business Improvement Consultant (Full Time, this role may be offered on a permanent or 6 Month Secondment basis)
Leeds, Bristol, Doncaster, Glasgow and London (Hybrid) with some travel to other sites as required
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you\’re already part of DLG or thinking about joining us, you\’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
The Role
You will be deployed to business areas and projects, within Claims, to provide expertise in change leadership, methodology and practice. This will include, but is not limited to, overseeing diagnostic activity, problem solving, change delivery, optimisation and benefit realisation, building change capability and knowledge and ensuring the correct governance is being adhered to.
What you’ll be doing
- Identifying/designing/delivering business change, either independently or as part of wider transformation programmes (including running Proof of concept’s as appropriate)
- Collaborating across the whole business to ensure all key change activities deliver within timescales, with associated benefits fully realised
- Support the embedment of change, working with key stakeholders.
- Ensure all change adheres to relevant governance and sign off processes
- Apply appropriate change methodology and structured problem solving to maximise benefit realisation, ensuring that Customer experience, Conduct, growth, and profitability are considered at every stage
- Build change capability within areas of the business that you interact with
- Provide coaching and thought leadership across all hierarchy levels to improve ways of working
- Work closely with the key support departments including, Learning, Internal Comms, Governance & Customer Interactions, Knowledge Asset & Operational Comms, to ensure specialist services are utilised where required
- Delivers strong engagement with (and management of) stakeholders
- Keep abreast of developments within the Change Management field and ensure that appropriate tools and techniques are transferred into your personal development plan
What you’ll need
- Strong analytical and problem-solving skills, with a track record of diagnosing issues and delivering solutions.
- Experience managing or supporting projects across the full lifecycle.
- Excellent communication, influencing and stakeholder management skills.
- Ability to empathise with business challenges and translate them into actionable change whilst demonstrating the ability to have a strategic view.
- Organised and adaptable, able to work across multiple priorities and business areas.
- Experience within Claims, or a strong understanding of insurance operations, is desirable.
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
Hours: 35 hours (Monday to Friday, 9am to 5pm)
Closing Date – 29th October 2025
Benefits
- We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. The things that make you unique are welcome, and if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
#LI-AC1 #LI-Hybrid
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Business Improvement Consultant employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at DLG on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by understanding DLG's values and how they align with your own. Be ready to discuss how your skills in change management can directly benefit their operations.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you've successfully diagnosed issues and implemented effective solutions, especially in a business context.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Business Improvement Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Improvement Consultant role. Highlight your relevant experience in change management and problem-solving, and show us how you can bring value to DLG.
Showcase Your Skills: We want to see your strong analytical and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed projects or delivered solutions.
Be Authentic: Don’t be afraid to let your personality come through in your application. We value diversity and want to know what makes you unique. Share your story and how it aligns with our mission at DLG.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Direct Line Group Careers
✨Know Your Change Methodologies
Familiarise yourself with various change management methodologies relevant to the role. Be prepared to discuss how you've applied these in past projects, especially in terms of problem-solving and delivering solutions.
✨Showcase Your Stakeholder Management Skills
Think of examples where you've successfully engaged with stakeholders at different levels. Highlight your communication and influencing skills, as these are crucial for a Business Improvement Consultant.
✨Demonstrate Analytical Thinking
Prepare to discuss specific instances where you've diagnosed issues and implemented effective changes. Use data or metrics to back up your claims, showing how your analytical skills have led to tangible benefits.
✨Emphasise Adaptability and Organisation
Be ready to talk about how you manage multiple priorities and adapt to changing business needs. Share examples that illustrate your organisational skills and ability to thrive in a hybrid work environment.
