Senior Consumer Contracts Lawyer in Bristol

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you will work in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life's toughest moments. Our comprehensive training and tools will help ensure you are ready for the challenge.

We have a new exciting opportunity to join our Civil Litigation Team within DLG Legal Services as a Senior Consumer Contracts Lawyer.

What you will be doing:

• Acting for clients on consumer contracts (including new build and misrepresentation), and professional negligence disputes, managing conduct of the claims from the initial assessment stage through to final hearing and beyond to enforcement in the fast, intermediate and multi track.
• Providing accurate and clear legal advice, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients.
• Taking all reasonable steps to settle claims and recover costs and maintain accurate system records.
• Identifying learning & development needs and opportunities for self and wider team progression.
• Supporting the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives, generating new ideas with all ideas welcomed and encouraged.
• Supervising junior members of the team – reviewing their correspondence, court documents, weekly file reviews, mentoring and development.

What we are looking for:

• A Solicitor or Chartered Legal Executive with a minimum of 3 years experience.
• Experience in dealing with consumer contract, and professional negligence for fast, intermediate and multi-track claims.
• Ability to work with the wider team and help upskill individuals in technical/complex matters.
• Experience using a Case Management System.
• Experience of management, mentoring and development.

What we will give you:

• Annual performance-based bonus.
• 9% Private Pension.
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holiday allowance.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Ways of Working:

Our hybrid model offers a "best of both worlds" approach. When you will be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. You can be based from our Bristol, Bromley or Leeds office - depending on which is closest to you.

Be yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you are more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Working hours: 35 hour per week (Monday - Friday)