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- Tasks: Ensure efficient vehicle repairs and collaborate with teams to meet customer needs.
- Company: Join a leading auto services team focused on high-quality repairs.
- Benefits: Enjoy a competitive salary, bonuses, and flexible benefits.
- Other info: Exciting career growth opportunities in a dynamic environment.
- Why this job: Be part of an evolving industry and make a real impact on vehicle repair.
- Qualifications: Experience in vehicle repair methods and knowledge of industry standards required.
The predicted salary is between 40000 - 40000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive.
What you’ll be doing:
- You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures.
- You will be constantly reviewing repair methodologies to ensure all repairs are cost-effective.
- You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
- Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians.
- You will be accountable for Health and Safety regulations, company health and safety procedures appropriate to role.
- You will achieve and maintain and embed all 'standard methodology' and 'lean activities' as instructed by business strategy.
What you’ll need:
- This is a permanent role reporting to the Lead Vehicle Damage Assessor.
- The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.
- Vehicle Damage Assessor salary up to £40k plus benefit package.
- All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.
- We would like you to have had previous experience in a similar role with the following skills:
- Experience of vehicle repair methods.
- Knowledge of Thatcham repair methods, Audatex and ATA qualification.
Benefits:
- Annual company bonus.
- Discounts on Insurance products.
- Flexible benefits package including optional health and dental insurance.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus, many more.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Solus Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus, incentive and pension arrangements.
Vehicle Damage Assessor employer: Direct-Line-Group-3
Contact Detail:
Direct-Line-Group-3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to vehicle damage assessment. Show off your knowledge of repair methods and safety regulations to impress the hiring team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values innovation and customer service.
We think you need these skills to ace Vehicle Damage Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vehicle Damage Assessor role. Highlight your experience with vehicle repair methods and any relevant qualifications like Audatex or ATA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about vehicle repairs and how you can contribute to our mission of delivering high-quality service. Keep it upbeat and engaging, just like us!
Showcase Your Health and Safety Knowledge: Since health and safety are super important to us, make sure to mention any experience you have in this area. Talk about how you've adhered to industry standards in previous roles, as this will show us you're a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our Auto Services team!
How to prepare for a job interview at Direct-Line-Group-3
✨Know Your Stuff
Make sure you brush up on vehicle repair methods and the specific technologies used in body shops. Familiarise yourself with Thatcham repair methods and Audatex, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Enthusiasm
DLG is all about putting customers at the heart of everything they do. During your interview, let your passion for delivering high-quality repairs shine through. Share examples of how you've gone above and beyond for customers in previous roles to demonstrate your commitment.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like dealing with borderline repairable vehicles or managing customer expectations. Think of examples from your past experience where you've successfully navigated similar challenges, and be ready to explain your thought process.
✨Health and Safety Matters
Since health and safety is a top priority for DLG, be prepared to discuss how you ensure compliance with regulations in your work. Highlight any relevant training or experiences you've had that demonstrate your commitment to maintaining a safe working environment.