At a Glance
- Tasks: Support customers through the commercial property claims journey, coordinating repairs and processing settlements.
- Company: Join Direct Line Group, a top inclusive employer focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and flexible benefits package.
- Other info: Hybrid working model with excellent career growth opportunities and a commitment to diversity.
- Why this job: Make a real difference by helping customers during their claims process in a dynamic environment.
- Qualifications: Customer service experience preferred; training provided for those new to claims handling.
The predicted salary is between 30000 - 40000 € per year.
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you’ll be doing:
- Support our Landlord, Tradespeople and SME customers throughout the commercial property claims journey.
- Coordinate repairs or replacements, process settlements and ensure customers are kept fully informed every step of the way.
- Work proactively to minimise disruption to customers’ day‑to‑day operations, progressing claims efficiently, juggling multiple tasks at pace and navigating a range of digital systems.
- Maintain regular, proactive communication with customers, suppliers and stakeholders.
- Ensure all decisions align with regulatory requirements and Treating Customers Fairly principles.
What you’ll need:
- Excellent customer service experience, ideally within a fast‑paced environment.
- Experience with commercial property or claims handling is beneficial but not essential – full training will be provided.
- Ability to multitask, prioritise and manage a busy workload effectively.
- A collaborative mindset, with a willingness to learn and support colleagues.
- Strong customer focus, with a commitment to delivering high‑quality service.
- Confident digital skills, including the use of Microsoft products and other systems.
Ways of Working:
Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
Benefits:
- Employer contributed pension
- Annual company bonus
- Discounts on Insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Claims Handler in Manchester employer: Direct-Line-Group-3
At DLG, we pride ourselves on being an excellent employer, offering a dynamic work culture that prioritises customer satisfaction and employee development. With a hybrid working model, generous benefits including an annual bonus and flexible health options, and a commitment to inclusivity, we empower our Claims Handlers to thrive in their roles while supporting their professional growth. Join us in a collaborative environment where your skills are recognised and valued, making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Get to know the company! Research DLG and understand their values, especially how they put customers at the heart of everything. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers through the claims process, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during interviews!
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like DLG, you'll need to juggle multiple tasks. Prepare to discuss how you've managed busy workloads in the past and how you prioritise effectively.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the DLG careers page. This way, you’ll be in the best position to get noticed by the hiring team.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:We want to see how you’ve excelled in customer service roles before. Share specific examples that highlight your ability to handle queries and resolve issues, especially in fast-paced environments. This will help us understand how you can support our customers effectively.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Direct-Line-Group-3
✨Know the Claims Process Inside Out
Familiarise yourself with the end-to-end claims process, especially in commercial property. Understand how claims are logged, processed, and settled. This will help you answer questions confidently and show that you're proactive about learning.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, particularly in fast-paced environments. DLG values a strong customer focus, so highlight how you’ve managed customer expectations and resolved issues effectively.
✨Master the Digital Tools
Brush up on your digital skills, especially with Microsoft products and any other systems relevant to claims handling. Being comfortable with technology will demonstrate your ability to adapt and thrive in a digital-first environment.
✨Emphasise Your Multitasking Abilities
Be ready to discuss how you manage multiple tasks efficiently. Use specific examples to illustrate your ability to prioritise and juggle workloads, as this is crucial for minimising disruption for customers during the claims process.
