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- Tasks: Drive HGV Class 2 vehicles to collect and deliver cars efficiently.
- Company: Join DLG, a leading auto services provider focused on customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, flexible benefits, and employee discounts.
- Other info: Exciting career growth opportunities in a dynamic work environment.
- Why this job: Be part of an evolving industry and make a real impact on customer service.
- Qualifications: Must have HGV Class C licence and excellent customer handling skills.
The predicted salary is between 30000 - 35000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive.
What you'll do
- Our HGV drivers are kept busy in this role to get our customers back on the road quickly.
- You will work within a team of other drivers reporting to your Transport Controller.
- You will collect and deliver vehicles before and after repair, working to deadlines to meet our customer's needs.
- You will have responsibility for collecting and delivering cars within the agreed timescales, ensuring that the customer receives the very best possible service on collection and delivery of their car.
- You will ensure all cash and credit card transactions are accounted for and that all transactions are processed following company procedures.
- You will complete forms to indicate any damage on the car and specify accident related damage and highlight any old damage, take digital photographs – and gain a signature from the customer.
- You will highlight any defects identified during loading/unloading of vehicles or as identified at the handover of the vehicle to the customer and bring to the attention of the Production Manager.
- You will also ensure all jobs are referenced and filed on completion of job.
What you'll need
- This is a permanent role 40 hours a week.
- You will have experience driving HGV class 2 vehicles and within recovery.
- You will be very customer-focused and have great customer handling skills.
- You will have knowledge of the area local to our repair centre.
- You will hold a current valid driving license, which meets the fleet insurance criteria and hold a Class 'C' LGV Licence.
- You will require a Driver 'Certificate of Professional Competence' (CPC).
As you can imagine, Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- Annual company bonus
- Discounts on Insurance products
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Solus Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus, incentive and pension arrangements.
HGV Class 2 Driver employer: Direct-Line-Group-3
Contact Detail:
Direct-Line-Group-3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HGV Class 2 Driver
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and their Auto Services team. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for HGV drivers and prepare your answers. Highlight your previous experience, especially any customer service skills, as they’re super important for this role. We want you to shine!
✨Tip Number 3
Dress the part! Even though it’s a driving job, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace HGV Class 2 Driver
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience as an HGV Class 2 driver. We want to see how your skills and background align with what we’re looking for, so don’t hold back!
Be Customer-Focused: Since customer service is key in this role, sprinkle in examples of how you've provided excellent service in the past. We love seeing candidates who understand the importance of keeping customers happy!
Follow the Guidelines: Make sure you read through the job description carefully and tailor your application to match our needs. We appreciate when applicants take the time to align their skills with what we’re after.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, just like we aim to do for our customers!
How to prepare for a job interview at Direct-Line-Group-3
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV Class 2 vehicles and the specific requirements of the role. Familiarise yourself with the local area around the repair centre, as this will help you answer questions about route planning and customer service.
✨Show Off Your Customer Skills
Since customer focus is key for this role, be prepared to share examples of how you've handled customer interactions in the past. Think of situations where you went above and beyond to ensure a great experience, as this will demonstrate your commitment to delivering top-notch service.
✨Safety First
Health and safety are crucial in this industry, so be ready to discuss how you prioritise safety in your driving and handling of vehicles. Mention any relevant training or certifications you have, like your Driver CPC, to show you're serious about compliance and best practices.
✨Be Enthusiastic!
DLG is looking for upbeat and committed individuals, so let your enthusiasm shine through during the interview. Share why you're excited about the opportunity to work with their Auto Services team and how you can contribute to their mission of delivering high-quality repairs efficiently.