Legal Claims Handler in Bristol

Location: Bristol, Hybrid model (50% in the office)

Working hours: 35 hours a week Monday- Friday

What you'll be doing

As a Legal Claims Handler you'll make a real impact by guiding customers through complex legal challenges, ensuring fair outcomes, and keeping claims on track. Reporting into the Legal Expenses Team Leader, you'll play a vital role in supporting customers and their legal representative. You’ll be assessing and validating policy cover, managing lawyers and their actions, and will be controlling how much is spent in legal costs. Your skill will ensure fair and timely outcomes for both our customers and our business.

Main responsibilities:

• Validate requests for legal expenses cover, authorise or reject claims and determine appropriate freedom of choice following business rules and claims authorisation matrix
• Proactively oversee legal representatives' handling of insurance-funded claims to manage legal costs and ensure cost-effective decision-making
• Help our customers understand their cover and claim progression by clearly explaining decisions, outlining next steps, and resolving concerns, including offering compensation when appropriate
• Support peer group performance and recognition by completing Quality Assurance checks and providing feedback.
• Identify, own and manage risks in line with our policy standards, regulatory and governance frameworks

Skills you’ll need:

• 1 year legal expenses claims handling or other disciplines of claims handling experience OR Law degree, Cilex or similar qualification

Benefits:

• Employer contributed pension
• Annual company bonus
• Discounts on Insurance products
• Generous holiday allowance
• Flexible benefits package including optional health and dental insurance
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.

Equal Opportunity & Inclusive Employment

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.