At a Glance
- Tasks: Assist customers at the trade counter, providing excellent service and upselling products.
- Company: Join a leading company in plumbing and heating with a strong focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and cycle to work options.
- Other info: Work alternate Saturdays and be part of a supportive team culture.
- Why this job: Be the face of the company, engage with customers, and develop your skills in a dynamic environment.
- Qualifications: 1 year experience in plumbing and heating, and 1 year in a trade counter role required.
The predicted salary is between 24000 - 36000 € per year.
Trade Counter Assistant plays a key role in branch performance, they are the face of the company in our trade counters and are there to provide excellent customer service and advise and upsell where required. You will be proactive in attracting new customers to the branch and be dedicated to use and build their knowledge in plumbing and heating, so they are better placed to have great interactions with our customers.
Responsibilities including but not limited to:
- Achieve sales and profit targets.
- Deliver exceptional customer service to account, trade, retail, and online customers.
- Increase profitability through proactive promotion of additional products.
- Outbound calling to inform our customers and generate additional business.
- Participate in promotional and trade events.
- Ensure optimum incoming call and call-back completion.
- Prompt completion of compliance and training modules via safety cloud.
- Participate in online teams and in-person meetings.
- Maximise stock availability by working closely with branch stock control and ordering directly where required.
- Minimise slow moving and discontinued products through active clearance promotion.
- Ensure products are displayed to highest standard including correct POS and stock rotation for date sensitive products.
- Prompt receiving and put-away of stock.
- Ensure the trade counter is always clean and tidy.
- All cash handling and banking processes followed correctly.
- Opening and closing of premises if designated keyholder.
- Support on Goods in and warehousing when required, including operating the forklift once trained.
You will also be required to work alternate Saturdays.
Pay: Competitive Salary
Job Type: Full-time
Additional pay: Bonus scheme
Benefits: Company pension, Cycle to work scheme
Schedule: Monday to Friday
Experience: Plumbing and Heating: 1 year (required), Trade Counter: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Contact Detail:
Direct Heating & Plumbing Merchants Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant - Saturday in Southend-on-Sea
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Knowing the products and services inside out will not only boost your confidence but also help you engage customers effectively, making you a valuable asset at the trade counter.
✨Tip Number 2
Practice your customer service skills. Since you'll be the face of the company, being friendly, approachable, and knowledgeable will set you apart. Role-play different customer scenarios with friends or family to prepare for real interactions.
✨Tip Number 3
Get comfortable with upselling techniques. Research effective strategies to promote additional products without being pushy. This will help you meet sales targets and demonstrate your proactive approach during the interview.
✨Tip Number 4
Network within the industry. Attend local trade events or join online forums related to plumbing and heating. Building connections can provide insights into the role and may even lead to recommendations when applying for the position.
We think you need these skills to ace Trade Counter Assistant - Saturday in Southend-on-Sea
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Trade Counter Assistant position. Tailor your application to highlight your relevant experience in plumbing and heating, as well as customer service.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your experience in trade counter roles and any relevant plumbing and heating knowledge. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales and profit targets.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to attracting new customers and upselling products.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Direct Heating & Plumbing Merchants
✨Know Your Products
Familiarise yourself with the plumbing and heating products that the company offers. Being able to discuss features, benefits, and upselling opportunities will show your dedication and knowledge during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to assist customers, as this is crucial for a Trade Counter Assistant.
✨Show Proactivity
Be ready to discuss how you've attracted new customers or increased sales in past positions. Companies value candidates who can demonstrate initiative and a proactive approach to business growth.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your experience aligns with the responsibilities listed. This includes stock management, cash handling, and participation in promotional events.
