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- Tasks: Assist customers at the trade counter, providing top-notch service and product advice.
- Company: Join a leading company in plumbing and heating, known for its customer focus.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and cycle to work options.
- Why this job: Be the face of the company, engage with customers, and grow your skills in a dynamic environment.
- Qualifications: 1 year experience in plumbing and heating, plus trade counter experience required.
- Other info: Work full-time, including alternate Saturdays, with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Trade Counter Assistant plays a key role in branch performance, they are the face of the company in our trade counters and are there to provide excellent customer service and advise and upsell where required. You will be proactive in attracting new customers to the branch and be dedicated to use and build their knowledge in plumbing and heating, so they are better placed to have great interactions with our customers.
Responsibilities including but not limited to:
- Achieve sales and profit targets.
- Deliver exceptional customer service to account, trade, retail, and online customers.
- Increase profitability through proactive promotion of additional products.
- Outbound calling to inform our customers and generate additional business.
- Participate in promotional and trade events.
- Ensure optimum incoming call and call-back completion.
- Prompt completion of compliance and training modules via safety cloud.
- Participate in online teams and in-person meetings.
- Maximise stock availability by working closely with branch stock control and ordering directly where required.
- Minimise slow moving and discontinued products through active clearance promotion.
- Ensure products are displayed to highest standard including correct POS and stock rotation for date sensitive products.
- Prompt receiving and put-away of stock.
- Ensure the trade counter is always clean and tidy.
- All cash handling and banking processes followed correctly.
- Opening and closing of premises if designated keyholder.
- Support on Goods in and warehousing when required, including operating the forklift once trained.
You will also be required to work alternate Saturdays.
Pay: Competitive Salary
Job Type: Full-time
Additional pay: Bonus scheme
Benefits: Company pension, Cycle to work scheme
Schedule: Monday to Friday
Experience: Plumbing and Heating: 1 year (required), Trade Counter: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Trade Counter Assistant employer: Direct Heating & Plumbing Merchants
Contact Detail:
Direct Heating & Plumbing Merchants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Knowing the products and services inside out will not only boost your confidence but also help you engage customers effectively, making you a valuable asset during interviews.
✨Tip Number 2
Practice your customer service skills. Since this role is all about providing exceptional service, consider role-playing scenarios with friends or family to refine your ability to upsell and handle various customer interactions.
✨Tip Number 3
Network within the industry. Attend local trade events or join online forums related to plumbing and heating. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Show enthusiasm for the role during any conversations or interviews. Employers appreciate candidates who are genuinely excited about the position and the opportunity to contribute to the team’s success.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trade Counter Assistant position. Tailor your application to highlight your relevant experience in plumbing and heating, as well as customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in trade counter roles and any relevant skills. Emphasise your ability to achieve sales targets and provide exceptional customer service, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully attracted new customers or upsold products in previous roles, demonstrating your proactive approach.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Direct Heating & Plumbing Merchants
✨Know Your Products
Familiarise yourself with the plumbing and heating products that the company offers. Being able to discuss these confidently will show your dedication and help you provide excellent customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for the role.
✨Show Proactivity
Think of ways you can attract new customers or upsell products. Be ready to share your ideas during the interview, as this will demonstrate your proactive approach and understanding of the business.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practising how you would handle customer interactions or sales pitches can help you feel more confident and showcase your skills effectively.
