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For Companies At a Glance
- Tasks: Manage third party damage claims from start to finish in a dynamic environment.
- Company: Join Direct Commercial, an award-winning specialist in commercial motor insurance.
- Benefits: Enjoy a supportive team, opportunities for learning, and a vibrant office atmosphere.
- Why this job: Perfect for those seeking a challenge with diverse scenarios and professional growth.
- Qualifications: 12 months of claims experience and knowledge of the Road Traffic Act required.
- Other info: Background checks will be conducted before employment.
The predicted salary is between 36000 - 60000 £ per year.
This role is based full-time ONSITE in our brand-new office in Chelmsford.
DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE? OR, ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?
BACKGROUND/ ABOUT DCL
Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team. The successful candidate would be based at our office in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you!
KEY RESPONSIBILITIES:
- To pro-actively manage all aspects of a third party damage only claim from notification through to conclusion.
- Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
- Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- To create accurate Claims Management System records.
- Identify own training needs and to seek appropriate training to meet own performance targets.
- To ensure quality, service standards and productivity levels are maintained to a high standard.
- To be supportive of change within the claims handling teams.
- Where appropriate, attend in house and client review meetings.
- To assist with both internal & external auditing.
SKILLS & EXPERIENCE
SKILLS:
- In depth knowledge of the Road Traffic Act.
- Solid understanding of Small and Multi track litigation process.
- Capable of investigating and negotiating liability disputes.
- Capable of negotiation credit hire and property damage claims.
- Understanding of the Motor Insurers Bureau.
- Awareness of fraud tactics (identification, validation and handling).
- Capable of managing multiple work streams and working within time scales and directed by the Court or line manager.
- Identify claims with the potential for financial deterioration.
- Where required to act as a referral point for more inexperienced members of the department.
- Excellent written and verbal communication skills.
EXPERIENCE:
- Minimum of 12 months claims experience.
NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.
Locations
Claims Adjuster - Third Party Damage (Chelmsford) employer: Direct Commercial Limited
Contact Detail:
Direct Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Third Party Damage (Chelmsford)
✨Tip Number 1
Familiarise yourself with the Road Traffic Act and the specifics of small and multi-track litigation processes. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims adjusting. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various claims scenarios. Think about past experiences where you successfully managed disputes or resolved claims, as these examples will showcase your skills effectively.
✨Tip Number 4
Research Direct Commercial and their claims handling approach. Understanding their company culture and values will allow you to tailor your responses during the interview, showing that you are a great fit for their team.
We think you need these skills to ace Claims Adjuster - Third Party Damage (Chelmsford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial motor insurance or private car claims. Use specific examples that demonstrate your skills in managing claims and resolving disputes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the Road Traffic Act and your experience with liability disputes to make a strong case for your candidacy.
Highlight Key Skills: In your application, emphasise your negotiation skills, ability to manage multiple work streams, and your understanding of the Motor Insurers Bureau. These are crucial for the Claims Adjuster position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and professional communication is essential, especially in a role that requires excellent written skills.
How to prepare for a job interview at Direct Commercial Limited
✨Showcase Your Relevant Experience
Make sure to highlight your commercial motor insurance experience or any relevant private car claims background. Be prepared to discuss specific cases you've handled and how they relate to the responsibilities of a Claims Adjuster.
✨Demonstrate Your Knowledge of Key Legislation
Familiarise yourself with the Road Traffic Act and the litigation process. During the interview, be ready to explain how this knowledge applies to managing claims effectively and ensuring compliance with company procedures.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life claims situations. Think of examples where you successfully managed disputes or negotiated settlements, and be ready to walk the interviewer through your thought process.
✨Emphasise Your Communication Skills
As a Claims Adjuster, excellent communication is key. Prepare to discuss how you manage customer expectations and resolve conflicts. Consider sharing examples of how you've effectively communicated complex information to clients or colleagues.
