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- Tasks: Manage third party damage claims from start to finish in a dynamic office environment.
- Company: Join DCLDirect Commercial, a leading commercial motor insurer with an award-winning Claims team.
- Benefits: Enjoy a supportive team atmosphere and opportunities for on-the-job learning.
- Why this job: Perfect for those seeking a challenge in a fast-paced, ever-changing role with growth potential.
- Qualifications: Must have at least 12 months of claims experience and knowledge of the Road Traffic Act.
- Other info: This is a full-time onsite position in our brand-new Chelmsford office.
The predicted salary is between 36000 - 60000 £ per year.
This role is based full-time ONSITE in our brand-new office in Chelmsford.
DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE?
OR, ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?
BACKGROUND/ ABOUT DCL
Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team.
The successful candidate would be based at our office in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you!
KEY RESPONSIBILITIES:
- To pro-actively manage all aspects of a third party damage only claim from notification through to conclusion.
- Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
- Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- To create accurate Claims Management System records
- Identify own training needs and to seek appropriate training to meet own performance targets
- To ensure quality, service standards and productivity levels are maintained to a high standard
- To be supportive of change within the claims handling teams
- Where appropriate, attend in house and client review meetings
- To assist with both internal & external auditing
SKILLS & EXPERIENCE
SKILLS:
- In depth knowledge of the Road Traffic Act
- Solid understanding of Small and Multi track litigation process.
- Capable of investigating and negotiating liability disputes
- Capable of negotiation credit hire and property damage claims
- Understanding of the Motor Insurers Bureau
- Awareness of fraud tactics (identification, validation and handling)
- Capable of managing multiple work streams and working within time scales and directed by the Court or line manager
- Identify claims with the potential for financial deterioration
- Where required to act as a referral point for more inexperienced members of the department
- Excellent written and verbal communication skills
EXPERIENCE:
Minimum of 12 months claims experience
NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.
Contact Detail:
Direct Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Third Party Damage
✨Tip Number 1
Familiarise yourself with the Road Traffic Act and the Small and Multi track litigation process. Having a solid understanding of these areas will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims adjusting. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific claims scenarios. Think about examples from your past experience that showcase your negotiation skills and ability to manage disputes effectively.
✨Tip Number 4
Research Direct Commercial and their claims handling processes. Understanding their company culture and values will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Claims Adjuster - Third Party Damage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial motor insurance or private car claims. Emphasise any specific skills related to claims handling, negotiation, and knowledge of the Road Traffic Act.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with third party damage claims and how you can contribute to the DCL Claims team.
Highlight Relevant Skills: In your application, clearly outline your skills in investigating and resolving claims, managing customer expectations, and your understanding of litigation processes. Use specific examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims handling.
How to prepare for a job interview at Direct Commercial Limited
✨Know Your Claims Basics
Brush up on your knowledge of the Road Traffic Act and the small and multi-track litigation process. Being able to discuss these topics confidently will show that you have a solid foundation in claims handling.
✨Demonstrate Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated liability disputes or managed credit hire claims. This will highlight your capability in handling complex situations, which is crucial for this role.
✨Showcase Your Customer Service Mindset
Be ready to discuss how you've managed customer expectations in previous roles. Providing excellent service is key in claims handling, so share specific instances where you went above and beyond for a client.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's claims processes and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
