At a Glance
- Tasks: Manage third party damage claims from start to finish in a dynamic office environment.
- Company: Join DCL Direct Commercial, a leading specialist in commercial motor insurance with an award-winning team.
- Benefits: Enjoy a supportive team atmosphere, opportunities for learning, and a vibrant new office space.
- Why this job: Perfect for those seeking a challenge in claims handling with diverse scenarios and growth potential.
- Qualifications: Must have at least 12 months of claims experience and knowledge of the Road Traffic Act.
- Other info: Background screening checks are required before starting.
The predicted salary is between 36000 - 60000 £ per year.
This role is based full-time ONSITE in our brand-new office in Chelmsford.
DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE? OR, ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?
BACKGROUND/ ABOUT DCL Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team. The successful candidate would be based at our office in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you!
KEY RESPONSIBILITIES:
- To pro-actively manage all aspects of a third party damage only claim from notification through to conclusion.
- Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
- Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- To create accurate Claims Management System records.
- Identify own training needs and to seek appropriate training to meet own performance targets.
- To ensure quality, service standards and productivity levels are maintained to a high standard.
- To be supportive of change within the claims handling teams.
- Where appropriate, attend in house and client review meetings.
- To assist with both internal & external auditing.
SKILLS & EXPERIENCE
SKILLS:
- In depth knowledge of the Road Traffic Act.
- Solid understanding of Small and Multi track litigation process.
- Capable of investigating and negotiating liability disputes.
- Capable of negotiation credit hire and property damage claims.
- Understanding of the Motor Insurers Bureau.
- Awareness of fraud tactics (identification, validation and handling).
- Capable of managing multiple work streams and working within time scales and directed by the Court or line manager.
- Identify claims with the potential for financial deterioration.
- Where required to act as a referral point for more inexperienced members of the department.
- Excellent written and verbal communication skills.
EXPERIENCE:
- Minimum of 12 months claims experience.
NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.
Claims Adjuster - Third Party Damage employer: Direct Commercial Limited
Contact Detail:
Direct Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Third Party Damage
✨Tip Number 1
Familiarise yourself with the Road Traffic Act and the specifics of small and multi-track litigation processes. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims adjusting. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you successfully managed claims or resolved disputes. Highlighting your problem-solving skills will show that you're ready for the challenges of this role.
✨Tip Number 4
Research DCL Direct Commercial and their claims process thoroughly. Understanding their company culture and values will allow you to tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Claims Adjuster - Third Party Damage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial motor insurance or private car claims. Emphasise any specific skills related to claims handling, negotiation, and knowledge of the Road Traffic Act.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with third party damage claims and how you can contribute to the DCL Claims team. Be sure to address why you're looking for a new challenge.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your understanding of litigation processes, ability to manage multiple work streams, and excellent communication skills. Use specific examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims management.
How to prepare for a job interview at Direct Commercial Limited
✨Showcase Your Relevant Experience
Make sure to highlight your commercial motor insurance experience or any relevant private car claims background. Be prepared to discuss specific cases you've handled and the outcomes, as this will demonstrate your capability in managing third party damage claims.
✨Understand Key Legislation
Familiarise yourself with the Road Traffic Act and the small and multi-track litigation processes. Being able to discuss these topics confidently will show that you have the necessary knowledge to excel in the role.
✨Demonstrate Your Negotiation Skills
Prepare examples of how you've successfully negotiated liability disputes or managed credit hire and property damage claims. This will illustrate your ability to handle complex situations and exceed customer expectations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's claims handling processes and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.