Claims Adjuster - Third Party Damage

This role is based full-time ONSITE in our brand-new office in Chelmsford.

DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE? OR, ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?

BACKGROUND/ ABOUT DCL

Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team. The successful candidate would be based at our office in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you!

KEY RESPONSIBILITIES:

• To pro-actively manage all aspects of a third party damage only claim from notification through to conclusion.
• Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
• Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
• Investigate and resolve claims in a professional timely and pro-active manner.
• Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
• To create accurate Claims Management System records.
• Identify own training needs and to seek appropriate training to meet own performance targets.
• To ensure quality, service standards and productivity levels are maintained to a high standard.
• To be supportive of change within the claims handling teams.
• Where appropriate, attend in house and client review meetings.
• To assist with both internal & external auditing.

SKILLS & EXPERIENCE

SKILLS:

• In depth knowledge of the Road Traffic Act.
• Solid understanding of Small and Multi track litigation process.
• Capable of investigating and negotiating liability disputes.
• Capable of negotiation credit hire and property damage claims.
• Understanding of the Motor Insurers Bureau.
• Awareness of fraud tactics (identification, validation and handling).
• Capable of managing multiple work streams and working within time scales and directed by the Court or line manager.
• Identify claims with the potential for financial deterioration.
• Where required to act as a referral point for more inexperienced members of the department.
• Excellent written and verbal communication skills.

EXPERIENCE:

• Minimum of 12 months claims experience.

NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.