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- Tasks: Manage third party damage claims from start to finish in a dynamic office environment.
- Company: Join Direct Commercial, an award-winning specialist in commercial motor insurance.
- Benefits: Enjoy a supportive team atmosphere with opportunities for on-the-job learning and growth.
- Why this job: Perfect for those seeking a challenging role with diverse responsibilities and a chance to make an impact.
- Qualifications: Must have at least 12 months of claims experience and strong communication skills.
- Other info: This position is full-time onsite in Chelmsford, with background checks required before employment.
The predicted salary is between 28800 - 43200 £ per year.
This role is based full-time ONSITE in our brand-new office in Chelmsford.
DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE? OR, ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?
BACKGROUND/ ABOUT DCL Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team. The successful candidate would be based at our office in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you!
KEY RESPONSIBILITIES:
- To pro-actively manage all aspects of a third party damage only claim from notification through to conclusion.
- Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
- Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- To create accurate Claims Management System records.
- Identify own training needs and to seek appropriate training to meet own performance targets.
- To ensure quality, service standards and productivity levels are maintained to a high standard.
- To be supportive of change within the claims handling teams.
- Where appropriate, attend in house and client review meetings.
- To assist with both internal & external auditing.
SKILLS & EXPERIENCE
SKILLS:
- In depth knowledge of the Road Traffic Act.
- Solid understanding of Small and Multi track litigation process.
- Capable of investigating and negotiating liability disputes.
- Capable of negotiation credit hire and property damage claims.
- Understanding of the Motor Insurers Bureau.
- Awareness of fraud tactics (identification, validation and handling).
- Capable of managing multiple work streams and working within time scales and directed by the Court or line manager.
- Identify claims with the potential for financial deterioration.
- Where required to act as a referral point for more inexperienced members of the department.
- Excellent written and verbal communication skills.
EXPERIENCE:
- Minimum of 12 months claims experience.
NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.
Contact Detail:
Direct Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Commercial
✨Tip Number 1
Familiarise yourself with the Road Traffic Act and the specifics of commercial motor insurance. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Network with professionals in the claims adjusting field, especially those with experience in commercial motor insurance. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various claims scenarios. Think about past experiences where you successfully managed disputes or resolved claims, as these examples will showcase your skills effectively.
✨Tip Number 4
Research Direct Commercial and their claims process thoroughly. Understanding their company culture and values will allow you to tailor your responses during the interview, showing that you are a great fit for their team.
We think you need these skills to ace Claims Adjuster - Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial motor insurance or private car claims. Use specific examples that demonstrate your skills in managing claims and resolving disputes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the Road Traffic Act and your experience with claims handling, emphasising how you can contribute to the DCL Claims team.
Highlight Relevant Skills: In your application, clearly outline your skills related to investigating liability disputes, negotiating claims, and managing multiple work streams. This will show that you are well-equipped for the responsibilities of the Claims Adjuster role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at Direct Commercial Limited
✨Showcase Your Relevant Experience
Make sure to highlight your experience in commercial motor insurance or private car claims. Be prepared to discuss specific cases you've handled and how they relate to the responsibilities of a Claims Adjuster.
✨Demonstrate Your Knowledge of Legislation
Familiarise yourself with the Road Traffic Act and other relevant legislation. During the interview, be ready to explain how this knowledge has helped you in previous roles, especially in managing liability disputes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle claims. Think of examples where you've successfully managed disputes or resolved complex claims, and be ready to walk the interviewer through your thought process.
✨Emphasise Your Communication Skills
As a Claims Adjuster, excellent communication is key. Prepare to discuss how you've effectively communicated with clients, colleagues, and other stakeholders in past roles, particularly in challenging situations.
