At a Glance
- Tasks: Manage third party damage claims from start to finish in a dynamic environment.
- Company: Join Direct Commercial, a leading commercial motor insurer with an award-winning team.
- Benefits: Full-time onsite role with opportunities for professional growth and development.
- Other info: Work in a supportive team of 90 with plenty of learning opportunities.
- Why this job: Take on exciting challenges and make a real impact in the insurance industry.
- Qualifications: 12 months of claims experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
This role is based full-time ONSITE in our brand-new office in Chelmsford.
Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Damage to join our team. The successful candidate would be based at our office in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job.
KEY RESPONSIBILITIES:
- To pro-actively manage all aspects of a third party damage only claim from notification through to conclusion.
- Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
- Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- To create accurate Claims Management System records.
- Identify own training needs and to seek appropriate training to meet own performance targets.
- To ensure quality, service standards and productivity levels are maintained to a high standard.
- To be supportive of change within the claims handling teams.
- Where appropriate, attend in house and client review meetings.
- To assist with both internal & external auditing.
SKILLS & EXPERIENCE
SKILLS:
- In depth knowledge of the Road Traffic Act.
- Solid understanding of Small and Multi track litigation process.
- Capable of investigating and negotiating liability disputes.
- Capable of negotiation credit hire and property damage claims.
- Understanding of the Motor Insurers Bureau.
- Awareness of fraud tactics (identification, validation and handling).
- Capable of managing multiple work streams and working within time scales and directed by the Court or line manager.
- Identify claims with the potential for financial deterioration.
- Where required to act as a referral point for more inexperienced members of the department.
- Excellent written and verbal communication skills.
EXPERIENCE:
- Minimum of 12 months claims experience.
NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.
Locations
Claims Adjuster - Third Party Damage in Chelmsford, Essex employer: Direct Commercial Limited
Direct Commercial is an excellent employer for those looking to launch their career in Claims, offering a dynamic work environment in our brand-new Chelmsford office. With a strong focus on employee growth and development, you will receive hands-on training and support from our award-winning Claims team, ensuring that no two days are the same. Join us to be part of a collaborative culture that values integrity and customer service, while enjoying the benefits of working in a thriving company committed to your professional journey.
