Key Account Manager

Job Description

Working within our Client Services Team, we are looking for an additional Key Account Manager to join an award‑winning, rapidly expanding organisation. If you have a background in Client Services, Customer Service, or Key Account Management, we want to hear from you!

Established in 2001, DCBL has grown into a modern, forward‑thinking business built on delivering exceptional customer service and strong relationships to our instructing clients. We operate to the highest professional standards and consistently exceed the requirements of our industry accreditations, including the FCA, Credit Services Association, Collector Accreditation Initiative, and BSI ISO Standards.

DCB Legal is a specialist in‑house legal practice focusing on debt‑recovery, civil and commercial litigation and High Court enforcement. Due to the acquisition of major new clients, DCB Legal is experiencing a period of rapid growth. Encompassing both DCBL and DCB Legal, this represents an exciting new opportunity for someone who is self‑motivated and target‑driven. You will be responsible for developing and growing our network of clients across the business.

Pay

£40,000.00 per year

What’s on Offer?

• Competitive Salary – Up to £40,000 per annum (depending on experience)
• Early finish Fridays
• 30 days holiday (including Bank Holidays)
• Vibrant office with complimentary tea & coffee facilities
• Free lunch once a month
• Company social events
• Employee Assistance Programme
• Free parking
• Full training provided
• Rapidly expanding multi‑functional department with plenty of opportunity for progression

What will you be doing?

• Working with our portfolio of key clients to provide a first‑class service that exceeds their expectations
• Developing and implementing client management strategies
• Developing client reports, using data to improve our service to clients
• Resolving any client queries/problems quickly and efficiently
• Ensuring key client retention and client growth

The Ideal Candidate

• Previous experience in a Key Account Manager role
• Excellent communications and inter‑personal skills
• Proven experience in a leadership role
• Excellent working knowledge of all Microsoft packages

Job Type

Full‑time

Benefits

• Company events
• Discounted or free food
• Free parking
• On‑site parking

Schedule

• Monday to Friday
• No weekends

Work Location

In person

How to Apply

If you are interested, apply for the Key Account Manager position today and we will be in touch.