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- Tasks: Visit debtors to arrange payments and educate them on consequences of non-payment.
- Company: Join DCBL, a leading name in Debt Collection and High Court Enforcement.
- Benefits: Enjoy a salary up to £35,000, uncapped bonuses, 30 days holiday, and free parking.
- Why this job: Build a rewarding career in a fast-growing company with full training and progression opportunities.
- Qualifications: Previous face-to-face collections experience and excellent communication skills are essential.
- Other info: Work independently across the UK while being part of a supportive team culture.
The predicted salary is between 28000 - 42000 £ per year.
DCBL is a highly successful client-focused business and one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.
This role would be ideal for an experienced Debt Recovery Field Agent with strong negotiation skills. You have a genuine opportunity to build a long-term career within the UK's fastest growing Pre-Judgment Debt Recovery & High Court Enforcement Company. In-house procedural training will be provided.
The role involves travelling nationwide; however, the Head Office is based in Runcorn, Cheshire. We are looking to grow our existing team due to a high demand for our services and an expansion of our client portfolio.
The package:
- Salary up to £35,000 per annum
- Target based uncapped bonus scheme
- Monday - Friday schedule (36.5 hours per week)
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Free parking
- Company social events
- Full training provided
- Career development and progression opportunities
- Rapidly expanding multi-functional operation
Debt Recovery Field Agent duties and responsibilities:
- Visiting debtors' properties to arrange payments of outstanding debts.
- Taking payments and setting up repayment plans.
- Educating debtors on the potential consequences of non-payment.
- Making enquiries with neighbours if debtors have moved or left a property.
- Completing reports about your visit, along with any necessary paperwork.
- Liaising with the office team regarding cases assigned to you.
- Working alone in different geographical areas each day.
- Updating case files on a bespoke IT system with clear information and precise details.
- Prompt and efficient response to queries from debtors and clients.
- Identification of opportunities to add value to services provided for clients.
Debt Recovery Field Agent requirements:
- Previous face-to-face collections experience is essential.
- Excellent communication and problem-solving skills are required.
- The role will report directly to the Department Manager.
- Must be IT literate with a good understanding of Word and Excel.
- A full UK Drivers Licence is essential.
- Knowledge of payment processing would be hugely advantageous but not essential as full training will be provided.
- Applicants will require a firm manner, exact and knowledgeable information transfer, and the opportunity to negotiate and settle payment options with individuals.
- The successful candidate will bring their positivity, integrity, and results-driven ethos to an extremely fast-paced target-driven environment.
- The successful candidate will be organised, accurate, and comfortable working alone. A pro-active self-starter with excellent attention to detail are key requisites for this role.
If you have the skills and experience to be one of our Debt Recovery Field Agents, please click apply today! We look forward to hearing from you!
Debt Recovery Field Agent in Runcorn employer: Direct Collection Bailiffs Ltd
Contact Detail:
Direct Collection Bailiffs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Field Agent in Runcorn
✨Tip Number 1
Familiarise yourself with the debt recovery process and legal frameworks in the UK. Understanding the nuances of debt collection laws will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the debt recovery field. Attend industry events or join online forums to connect with others who can provide insights or even referrals to opportunities at DCBL.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during interviews. Practising how you would handle difficult conversations or negotiations can showcase your problem-solving skills and readiness for the job.
✨Tip Number 4
Research DCBL's values and recent achievements. Being able to discuss how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Debt Recovery Field Agent in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery or face-to-face collections. Emphasise your negotiation skills and any previous roles that required problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your enthusiasm for working in a fast-paced environment and how your skills align with the requirements listed in the job description.
Highlight Relevant Skills: In your application, specifically mention your IT literacy, particularly with Word and Excel, as well as your ability to work independently. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Direct Collection Bailiffs Ltd
✨Showcase Your Negotiation Skills
As a Debt Recovery Field Agent, strong negotiation skills are crucial. Prepare examples from your past experiences where you successfully negotiated payment plans or resolved disputes. This will demonstrate your capability to handle challenging situations effectively.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, focus on how you convey information clearly and concisely. You might want to practice explaining complex concepts in simple terms, as this will reflect your ability to educate debtors about their options.
✨Familiarise Yourself with IT Systems
Since the role requires updating case files on a bespoke IT system, it’s beneficial to show your comfort with technology. Brush up on your skills in Word and Excel, and be ready to discuss any relevant software experience you have that could help in this position.
✨Exhibit Your Problem-Solving Skills
The ability to solve problems efficiently is essential for a Debt Recovery Field Agent. Prepare to discuss specific instances where you identified issues and implemented solutions, especially in high-pressure situations. This will highlight your proactive approach and attention to detail.
