Customer & Operations Support Administrator

Location: Tipton (near Great Bridge & Wednesbury)

Salary: £27,500 – £30,000

Hours: 8:00 AM – 4:30 PM (Monday – Friday)

Ready to Join a Fast-Moving, No-Time-to-Waste Kind of Team? We’re Direct Channel Support Systems, one of the UK’s top distributors of cable management solutions for the Mechanical & Electrical sector—and we’re growing fast. That’s why we need a Customer & Operations Support Administrator who’s sharp, switched on, and ready to keep pace with our high-energy environment. This isn’t your typical admin job. There’s no clock-watching here—just variety, challenge, and a chance to make a real impact every single day.

What You’ll Be Doing (It’s Non-Stop—in a Good Way):

• Handling a high volume of customer enquiries by phone and email—professionally and efficiently
• Processing customer orders accurately and fast—speed and precision are everything
• Preparing and sending quotes—attention to detail is a must
• Using our CRM to track quotes, follow up, and stay on top of it all
• Managing returns and ensuring smooth resolutions
• Creating pro forma invoices and managing admin tasks that keep everything flowing
• Working directly with customers and internal teams to keep operations running like clockwork

What You’ll Need to Smash It:

• Super-fast and organised—this is a fast-paced role where you’ve got to stay one step ahead
• A confident communicator—clear, professional, and friendly, whether it’s a call or email
• Good with numbers—you’ll be handling quotes, prices, and orders with accuracy
• Tech-savvy—fluent with PCs, Excel, Gmail, and internal systems
• Adaptable and resilient—can multitask and shift gears quickly without breaking a sweat
• Experience in a fast-paced admin, customer service, or operations role—ideally in a similar high-volume setting

Why You’ll Love Working With Us:

• No two days are the same—you’ll stay engaged and challenged
• Join a talented, experienced, and friendly team
• Real career progression—as the company grows, so can your role
• Job stability—you’re joining an established, successful business
• Competitive pay—£27,500 – £30,000 per year, plus great team culture

Sound Like You? If you’re buzzing with energy, laser-focused under pressure, and want to be part of a business that’s going places—apply now with your CV and tell us why you’re the perfect fit.