Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer inquiries, process orders, and manage quotes in a fast-paced environment.
- Company: Join Direct Channel Support Systems, a leading distributor in cable management solutions.
- Benefits: Enjoy competitive salary, job security, and opportunities for career progression.
- Why this job: Experience variety daily and work with a supportive, professional team in a thriving company.
- Qualifications: Must be fast, efficient, tech-savvy, and have experience in a busy admin or customer service role.
- Other info: This is not a desk-bound role; expect a dynamic, high-energy workplace!
The predicted salary is between 27500 - 30000 £ per year.
Customer & Operations Support Administrator 📍 Location: Tipton (near Great Bridge & Wednesbury) 💰 Salary: £27,500 – £30,000 🕗 Hours: 8:00 AM – 4:30 PM (Monday – Friday) 🚀 Ready to Join a Fast-Moving, No-Time-to-Waste Kind of Team? We’re Direct Channel Support Systems, one of the UK’s top distributors of cable management solutions for the Mechanical & Electrical sector—and we’re growing fast. That’s why we need a Customer & Operations Support Administrator who’s sharp, switched on, and ready to keep pace with our high-energy environment. This isn’t your typical admin job. There’s no clock-watching here—just variety, challenge, and a chance to make a real impact every single day. 🧩 What You’ll Be Doing (It’s Non-Stop—in a Good Way): * 🔄 Handling a high volume of customer enquiries by phone and email—professionally and efficiently * 🛒 Processing customer orders accurately and fast—speed and precision are everything * 💬 Preparing and sending quotes—attention to detail is a must * 📊 Using our CRM to track quotes, follow up, and stay on top of it all * 🔄 Managing returns and ensuring smooth resolutions * 🧾 Creating pro forma invoices and managing admin tasks that keep everything flowing * 🤝 Working directly with customers and internal teams to keep operations running like clockwork 🎯 What You’ll Need to Smash It: * ⚡ Super-fast and organised—this is a fast-paced role where you’ve got to stay one step ahead * 📞 A confident communicator—clear, professional, and friendly, whether it’s a call or email * 🔢 Good with numbers—you’ll be handling quotes, prices, and orders with accuracy * 💻 Tech-savvy—fluent with PCs, Excel, Gmail, and internal systems * 💪 Adaptable and resilient—can multitask and shift gears quickly without breaking a sweat * ✅ Experience in a fast-paced admin, customer service, or operations role—ideally in a similar high-volume setting 💼 Why You’ll Love Working With Us: * 🌀 No two days are the same—you’ll stay engaged and challenged * 👥 Join a talented, experienced, and friendly team * 📈 Real career progression—as the company grows, so can your role * 🔒 Job stability—you’re joining an established, successful business * 💷 Competitive pay—£27,500 – £30,000 per year, plus great team culture 📩 Sound Like You? If you’re buzzing with energy, laser-focused under pressure, and want to be part of a business that’s going places—apply now with your CV and tell us why you’re the perfect fit
Customer & Operations Support Administrator employer: Direct Channel Support Systems Ltd
Contact Detail:
Direct Channel Support Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Operations Support Administrator
✨Tip Number 1
Familiarize yourself with the cable management solutions industry. Understanding the products and services offered by Direct Channel Support Systems will help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and email. Since this role requires outstanding communication, consider role-playing scenarios to enhance your confidence and clarity.
✨Tip Number 3
Brush up on your maths skills, particularly in pricing and quotes. Being quick and accurate with numbers is crucial, so practice common calculations that might come up in the role.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive in the dynamic setting described in the job listing.
We think you need these skills to ace Customer & Operations Support Administrator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Customer & Operations Support Administrator position. Tailor your application to highlight how your skills and experiences align with the fast-paced, dynamic environment described.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administration, or operations roles. Use specific examples that demonstrate your ability to handle high volumes of inquiries and manage multiple tasks efficiently.
Showcase Communication Skills: Since outstanding communication is key for this role, ensure your application reflects your ability to communicate clearly and professionally. Consider including examples of how you've successfully resolved customer issues or collaborated with teams.
Demonstrate Tech Savviness: Mention your proficiency with relevant software systems, especially CRM tools, Excel, and email platforms. If you have experience with specific tools used in similar roles, be sure to include that information to strengthen your application.
How to prepare for a job interview at Direct Channel Support Systems Ltd
✨Show Your Speed and Efficiency
Since this role requires quick thinking and fast-paced work, be prepared to demonstrate your ability to handle multiple tasks efficiently. Share examples from your past experiences where you successfully managed a high volume of inquiries or orders.
✨Communicate Clearly and Confidently
Outstanding communication skills are crucial for this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider preparing answers to common interview questions that showcase your communication abilities.
✨Demonstrate Your Tech Savviness
As the role involves using various software systems, be ready to discuss your experience with PCs, Excel, and CRM systems. If possible, mention specific tools you've used and how they helped you in previous roles.
✨Emphasize Your Adaptability
This job requires resilience and the ability to switch between tasks seamlessly. Prepare to share instances where you successfully adapted to changing priorities or handled unexpected challenges in a busy environment.
