Salary: £60,000 depending on experiance + uncapped commission
Company Description:
Direct Bullion is independently rated as the UK’s No.1 bullion dealer, specialising in LBMA-accredited gold coins and bars. The company delivers a high-quality, personalised, seamless purchasing experience for clients across the UK. Over the past decade, Direct Bullion has fulfilled tens of thousands of orders, worth hundreds of millions of pounds, for a broad base of satisfied customers. Direct Bullion treats gold as a store of value rather than an investment product, and the company does not provide investment or tax advice. Applicants can expect a professional environment that emphasises integrity, client education, and transparent communication around market risks and pricing.
Role Description:
This is a full-time, on-site Sales Executive role based in London. The Sales Executive will engage with prospective and existing clients, provide information on LBMA-accredited gold products, and guide them through the purchasing process with a consultative, service-focused approach. Day-to-day responsibilities include responding to inquiries, conducting follow-up calls and emails, preparing quotations, processing orders, and maintaining accurate CRM records. The role also involves building long-term client relationships, clearly explaining product features and market dynamics, and ensuring compliance with company policies on non-advisory sales. Collaboration with operations and customer support teams to ensure timely delivery and an excellent client experience is a key part of this position.
Qualifications
- Degree with a 2:1 class or higher
- Strong sales and negotiation skills, with experience in consultative or telephone-based selling.
- Excellent communication and interpersonal abilities, including clear written and verbal communication.
- Customer service skills focused on building trust, handling queries, and managing client expectations.
- Basic understanding of financial markets or precious metals, and the ability to explain complex information simply.
- Proficiency with CRM systems and standard office software (e.g., email, spreadsheets, documentation tools).
- Ability to work in a fast-paced, target-driven environment while maintaining accuracy and attention to detail.
- Self-motivated and organised, with a proactive approach to lead follow-up and pipeline management.
- Previous experience in bullion, luxury goods, or financial services sales is advantageous but not essential.
- Comfort with working on-site in London and collaborating with cross-functional teams.
- Relevant education or training in business, sales, or customer relations is beneficial.
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