At a Glance
- Tasks: Learn to plan and coordinate service schedules for field engineers while enhancing customer service skills.
- Company: Join Direct Air, a leading compressed air solutions provider with a supportive team culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a structured apprenticeship programme.
- Other info: Enjoy a Monday to Friday schedule with early finishes on Fridays and no weekend work.
- Why this job: Kickstart your career in a dynamic role that combines planning, problem-solving, and customer interaction.
- Qualifications: GCSEs in English and Maths at grade 4 or above required.
The predicted salary is between 31500 - 38500 £ per year.
You will learn how to plan, coordinate and manage the daily and weekly workloads of field service engineers. The role combines customer service, administration, problem-solving and planning. You will be supported in developing the skills required to balance planned servicing with reactive breakdowns and changing customer requirements.
About the Employer
Direct Air is a full service compressed air company providing the supply, installation and ongoing maintenance of compressed air equipment. We see ourselves as an extension of our customers engineering team. We work nationwide and have 3 premises in both Coventry and Cheltenham.
What You'll Do
- Assist with planning forthcoming service schedules to help ensure engineers' time and travel are organised efficiently.
- Help coordinate field engineers' weekly and daily schedules.
- Learn how to balance planned preventative maintenance and routine servicing with reactive breakdowns, urgent jobs and changing customer priorities.
- Monitor engineer schedules throughout the working day and assist with changes caused by cancellations, job overruns, emergency call-outs, engineer availability and customer requirements.
- Develop the ability to plan engineers geographically, helping to minimise unnecessary travel and maximise productive working time.
- Learn how work is allocated according to engineer availability, location, skills, experience and individual job requirements.
- Communicate with field engineers regarding schedules, appointments, job information and changes.
- Liaise with customers by telephone and email regarding service, maintenance and breakdown visits.
- Contact customers to confirm planned service appointments.
- Assist with rearranging appointments when schedules or customer requirements change.
- Keep customers informed of changes or delays and develop the skills required to manage customer expectations professionally.
- Help monitor upcoming service and maintenance requirements to ensure scheduled work is planned within the appropriate timescales.
- Assist in checking that jobs are ready for engineer attendance, including relevant customer information, site requirements and parts or materials where applicable.
- Work with the Stores team to help ensure engineers have the necessary parts and materials for scheduled work.
- Work with colleagues across Service, Stores and Sales to help coordinate customer requirements and engineer workloads.
- Create, update and maintain customer, service job and engineer scheduling information within company systems.
- Assist with monitoring outstanding jobs and arranging follow-up visits where additional work is required.
- Learn how service performance is monitored, including outstanding work, overdue services, response requirements and engineer utilisation.
- Identify problems or issues and escalate them to the Service Coordination Manager or an appropriate member of the team.
- Carry out accurate data entry, record keeping and general Service Department administration.
- Undertake other reasonable administrative duties to support the Service Department and your development throughout the apprenticeship.
Training Outcome
Our aim is to develop the successful apprentice into a confident and capable Service Planning Coordinator. Throughout your apprenticeship, you will gradually progress from supporting the planning team with administration and customer communication to taking greater responsibility for engineer schedules, customer requirements and day-to-day service coordination. For the right person, this apprenticeship provides an opportunity to develop valuable skills and establish a long-term career within Direct Air & Pipework Ltd.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday, Business core working hours between 7am-4:30pm, Start and finish times will be agreed within these hours, Early finish on Fridays, with the finishing time dependent on start time, No evening or weekend working
- Expected Duration: 1 Year 6 Months
- Number of Positions Available: 2
- Training Provider: COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Apprentice Service Planning Coordinator in Coventry employer: DIRECT AIR & PIPEWORK LTD
Direct Air is an exceptional employer that prioritises the growth and development of its employees, offering a supportive apprenticeship programme designed to cultivate essential skills in service planning and coordination. With a collaborative work culture and a commitment to customer satisfaction, apprentices will gain hands-on experience while enjoying a structured training environment that encourages career progression within the company. Located in Coventry, Direct Air provides a unique opportunity to work alongside experienced professionals in a dynamic industry, ensuring that every day brings new challenges and learning experiences.
